Cherwell Service Management is now enabled to connect with Active Directory (AD) environments, which allow seamless communication between all services. The Orchestration Pack contains multiple features including One-Steps that support the following commands: Get Account Info, Reset Password, Disable Account, Enable Account, Unlock Account, Clear Account Expiration, Set Account Expiration, Delete Account, Add Account to Group, List Members of a Group, Get Computer Account Info, Disable Computer Account, Enable Computer Account, and Set Home Directory.
System Requirements
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      David, yes it can work hosted. The runbooks (One-Steps) are executed from the full client so as long as your IT have rights to run AD commands you can use it. If you want to run with an Automation Process, you have to move that Server into your environment and disable it in SaaS.