The ComAround Knowledge Integration mApp 3.0 provides a seamless customer experience and enables a shift-left strategy by moving cases to cost-efficient support channels, such as self-service. ComAround connects to your built-in interfaces which makes knowledge available via the interaction points you already have within your support operations. Knowledge is available in the right place and at the right time. Both the service desk and end users can resolve issues with the pre-populated ComAround Knowledge solution, via CSM.

ComAround Knowledge is KCS-verified v6. The integration with Cherwell Service Management supports all eight KCS principles. This is the 3rd version of our mApp and is built using the latest technology.

Integrating ComAround Knowledge , within Cherwell Service Management ensures that end users have a much higher probability of resolving incidents themselves. The customers get the service they need, and self-service adds value to the business by driving down the cost of IT support.

The mApp has been developed on CSM version 9.3 and it consists of several functions and objects to integrate Cherwell Service Management with ComAround Knowledge .
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Features in the mApp include:
A verified KCS v6 workflow, case deflection, portal dashboard for ad-hoc search (w logging), full browser client support, navigate full search-result, resolve with article and more...
System Requirements
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