Overview

AutomationEdge is a leading Robotic Process Automation (RPA) product which provides solutions to automate Service Desk tickets, IT & Business Processes.

Through service desk automation using AutomationEdge, a company can automate repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. Few tasks are as below.

-  Employee On-boarding and Off-boarding: Creation/deletion of Domain User and Email box, add/modify distribution list etc.
-  Access management: Access to a shared folder, printers, database, software like HRMS, SVN, Salesforce etc.
-  Incident Resolution: Server restart, service restart, disk clean-up, password reset, unlock user account.
-  Periodic backup of the database server, file server etc.
-  Remedial actions for the events received from event monitoring tools

With this integration now IT service and support personnel will have a powerful tool for almost instantaneous resolution of IT requests and incidents. The business users will have a 24*7 service storefront where their requests get fulfilled automatically.

AutomationEdge helps in reducing costs, eliminating errors, and improving TAT / SLA, as well as increasing compliance, customer satisfaction, and overall scalability through automated service desk ticket resolution.

AutomationEdge shortens the time required to resolve incidents and fulfill requests, resulting in a huge productivity gain for business users.

QA Partner

AutomationEdge Technologies, Inc.

Website: https://automationedge.com/
Phone: (281)-220-1057
Email: info@automationedge.com
Headquarters: 10101 Southwest Freeway, STE 400, Houston, TX 77074

 

System Requirements

Platform Version Requirements: Cherwell 8.x or above

Details

Category:

Other

Price:

Paid

Publisher:

AutomationEdge

Updated:

02/05/2018

Version:

1

Documentation: