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AutomationEdge is a leading Robotic Process Automation (RPA) product which provides solutions to automate Service Desk tickets, IT & Business Processes.
Through service desk automation using AutomationEdge, a company can automate repetitive and routine IT tasks to reduce downtime and improve incident response and resolution. Few tasks are as below.
- Employee On-boarding and Off-boarding: Creation/deletion of Domain User and Email box, add/modify distribution list etc.
- Access management: Access to a shared folder, printers, database, software like HRMS, SVN, Salesforce etc.
- Incident Resolution: Server restart, service restart, disk clean-up, password reset, unlock user account.
- Periodic backup of the database server, file server etc.
- Remedial actions for the events received from event monitoring tools
With this integration now IT service and support personnel will have a powerful tool for almost instantaneous resolution of IT requests and incidents. The business users will have a 24*7 service storefront where their requests get fulfilled automatically.
AutomationEdge helps in reducing costs, eliminating errors, and improving TAT / SLA, as well as increasing compliance, customer satisfaction, and overall scalability through automated service desk ticket resolution.
AutomationEdge shortens the time required to resolve incidents and fulfill requests, resulting in a huge productivity gain for business users.
AutomationEdge Technologies, Inc.
Platform Version Requirements: Cherwell 8.x or above