Overview

The Cherwell Asset Management (CAM) mApp solution provides an interface between CAM and Cherwell Service Management (CSM). The mApp solution provides maximum visibility and control over your network IT inventory software, license entitlements, and purchasing data. When CAM is incorporated into CSM, inventory data can be shared with and used within the CSM Configuration Management Database as Configuration Item records. This mApp solution includes multiple features, including Business Objects, One-Step Actions, and Search Groups.

When you apply the CAM mApp solution, you need to connect your CSM database to your CAM database. The CSM External Connection Wizard prompts you for your CAM database location, name, login credentials, and owner or schema. Verify that you have this information before you begin applying the mApp solution.

Support

Terms and Conditions

System Requirements

Platform Version Requirements: Tested on 9.6x - 10.0.0

Content Version Requirements: Tested on 9.6x - 10.0.0. This mApp may or may not be compatible on Content versions older than 9.6x, but as with all mApp Solutions, it should be tested on your customized system.

Prerequisites: Must have both a CSM and CAM licensed environment.

Details

Category:

IT Asset Management

Price:

Free

Publisher:

Cherwell

Updated:

28/02/2020

Version:

2.5

Documentation:

Release Notes:

Zip file includes language packs for German, French, Spanish, and Portuguese. Currently this mApp is not compatible with Content v9.5.x.