Overview

Applying knowledge-centered support methodologies to your ITSM processes helps promote the development of your knowledge base by utilizing collective experience to date. The Cherwell Knowledge-Centered Support (CKCS) mApp enables your team to create knowledge content as a byproduct of resolving incidents and problems, ensuring your support processes contribute to continual learning, collaboration, sharing, and improvement. The mApp allows role-based creation, editing, and publication of Knowledge Articles, guaranteeing that the correct functionality is available to each user.

Support

Terms and Conditions

System Requirements

Platform Version Requirements: Tested on 9.7x - 10.0.0

Content Version Requirements: Tested on 9.7x - 10.0.0. This mApp may or may not be compatible on Content versions older than 9.7x, but as with all mApp Solutions, it should be tested on your customized system.

Prerequisites: CSM E-mail must be configured for Approval functionality to work properly.

Details

Category:

IT Service Management

Price:

Free

Publisher:

Cherwell

Updated:

18/12/2018

Version:

1.1

Documentation: