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When rolling out KCS, a big factor to achieve success is getting buy-in. Encouraging your knowledge holders to create articles can be a struggle. Gamification is often used to improve adoption and participation. This mApp is an add-on to the CKCS mApp, it gives Cherwell users points when they publish, flag and fix articles. Organizations can use this framework to incentivize knowledge creation. You can hold contests during periods of time and potentially award prizes or give public recognition.
SupportAll 'Community' mApps listed on the Cherwell Marketplace are supported by the Cherwell Community. To ask questions and get answers from other Cherwell users regarding any Community mApps, please visit the Community mApp Forum here.
Prerequisites: CKCS mApp
IT Service Management