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DRYiCE Lucy is an AI-powered cognitive assistant, automated to communicate in human style chat.
DRYiCE Lucy learns and adapts to your needs through smart conversations by leveraging enterprise-grade Natural Language Processing (NLP) and Machine Learning (ML).
It can interact 24 x 7 in place of business and IT support users, leveraging its rich plug-in integrations with various IT systems to get end to end automation.
DRYiCE Lucy has been trained for 600+ business and IT use cases, a subset of which is available OOB along with a cognitive console for enabling powerful integrations.
With this, you will get access to AI-enabled virtual assistant on Cherwell leveraging our newly released connector for DRYiCE Lucy. This will empower users to create a ticket for creating a request ticket for new support required or avail new service. Also, Lucy will suggest users about different knowledge articles based on their problem.
Contact GBPProductManagement@hcl.com for any assistance.
DRYiCE by HCL Technologies
US Headquarters: 3333 Warrenville Road #750, Lisle, IL 60532 United States
India Headquarters: HCL Technologies Ltd. Technology Hub SEZ Plot no. 3A, sector 126, Noida - 201304
Great Britain Headquarters: Ltd 6th floor, 70 Gracechurch Street London, EC3V 0XL
IT Service Management
DRYiCE by HCL