Overview

DRYiCE Lucy is an AI-powered cognitive assistant, automated to communicate in human style chat.
DRYiCE Lucy learns and adapts to your needs through smart conversations by leveraging enterprise-grade Natural Language Processing (NLP) and Machine Learning (ML).
It can interact 24 x 7 in place of business and IT support users, leveraging its rich plug-in integrations with various IT systems to get end to end automation.
DRYiCE Lucy has been trained for 600+ business and IT use cases, a subset of which is available OOB along with a cognitive console for enabling powerful integrations.

With this, you will get access to AI-enabled virtual assistant on Cherwell leveraging our newly released connector for DRYiCE Lucy. This will empower users to create a ticket for creating a request ticket for new support required or avail new service. Also, Lucy will suggest users about different knowledge articles based on their problem.

Contact GBPProductManagement@hcl.com for any assistance.

Support

DRYiCE by HCL Technologies

Website: https://www.dryice.ai/
Email: GBPProductManagement@hcl.com
US Headquarters: 3333 Warrenville Road #750, Lisle, IL 60532 United States
India Headquarters: HCL Technologies Ltd. Technology Hub SEZ Plot no. 3A, sector 126, Noida - 201304
Great Britain Headquarters: Ltd 6th floor, 70 Gracechurch Street London, EC3V 0XL

System Requirements

Platform Version Requirements: 9.6.0

Details

Category:

IT Service Management

Price:

Paid

Publisher:

DRYiCE by HCL

Updated:

07/10/2019

Version:

1

Documentation: