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Manager Approvals are expected in today's self-service request web systems, but the out-of-the-box approval engine does not offer customer manager based approvals.
This mApp adds customer manager approvals to the out-of-the-box Approval Business Object by creating new fields and processes to hold and process the customer manager information.
The mApp also enables customers to approve via the portal, but does not add the functionality to the portal itself. Your existing customer portal and/or security group(s) will need to be modified to allow customers to see the approval records.
This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.
Platform Version Requirements: Tested on 7.0.0
Content Version Requirements: Tested on 7.x
IT Service Management