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The Enhanced Password Reset mApp builds upon the current Password Reset functionality to strengthen security in the Customer Portal. The existing Password Reset feature allows Users to reset their password based on security questions and randomly generated codes that can be sent (via text) to their phone. It also allows users to combine security questions and codes for even greater security.
The Enhanced Password Reset mApp offers additional functionality, which creates a randomly generated security code that can be e-mailed to an alternate e-mail address. The additional strength meter can be used to assign the characters in the password a strength value based on the character type, length of password, and combination of characters.
This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.
Platform Version Requirements: Tested on 5.0.0 - 9.1.x
Content Version Requirements: Tested on 9.1.x
IT Service Management