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StrataCom built this Facilities Management Work Order system based upon the core functionality of Cherwell's Incident Management engine. This module leverages base functions such as customer selection, record categorization and record assignment in order to generate work orders for a Facilities Management process. The module also allows for Task creation and assignment just as with other modules of Cherwell Service Management. Journaling as well as other interoperability functions such as relations to Incidents and Change records is built into the system. Work Orders can also be related to Configuration items. These functions allow for all Cherwell modules to relate to one another providing reporting connections to the Work Order processes.
StrataCom Facilities Essentials supports Scheduled Maintenance by allowing for the scheduling of Task records into the future. This assures that preventative maintenance may be performed on critical infrastructure to pro-vide for reduced downtime due to maintenance issues.
As with any Cherwell module, customers can tailor the functionality to best suit their needs. Standard Cherwell Roles Based Security and Assignment groups are utilized and can be configured to support your unique implementation. Facilities Essentials also comes out of box with a Facilities industry best practice categorization structure.
Facilities Service Management