Overview

The IT Training mApp provides functionality that allows you to manage Training Course opportunities for Customers. Using the mApp, Users (typically, IT Training Managers) define and manage Training Courses in the CSM Desktop Client, and then Customers view and interact with Training Tasks in the Customer Portal. The mApp includes three types of courses, including:

Initial Training Course: Training Course that occurs once and provides new employees with the knowledge and skills necessary to become effective members of an organization (ex: IT Security Overview). This type of course is assigned to individual Users.

One-Time Training Course: Training Course that occurs once and does not require subsequent related courses (ex: ITIL Foundation Training). This type of course is assigned to individual Users or entire Departments.

Recurring Training Course: Training Course that occurs multiple times based on a defined schedule and requires subsequent related courses (ex: Data Center Procedures). This type of course is assigned to individual Users or entire Departments.

The mApp includes features such as new Business Objects (ex: Training Courses and Training Tasks), Automation Processes (ex: Send notification e-mails), and a Dashboard (ex: View real-time training data).

Support

This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.

Terms and Conditions

System Requirements

Platform Version Requirements: Tested on 5.0.0

Content Version Requirements: Tested on 5.x and 6.x. Not compatible with Content versions 9.3.x or greater

Prerequisites: None

Details

Category:

IT Service Management

Price:

Free

Publisher:

Cherwell Labs

Updated:

12/12/2018

Version:

1.0

Documentation: