Overview

A Managed Service Provider (MSP) is an outsourced third-party company that delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises, in their MSP’s data center (hosting), or a third-party data center. (Source: Gartner) Cherwell MSP mApp provides a solution for an MSP organization to extend the service management and business processes supported within the CSM platform to multiple contracted companies. This will enable people from multiple companies to be included as self-service customers, organized within their companies, and receive services based on the service contracts with the MSP.

Support

Terms and Conditions

System Requirements

Platform Version Requirements: Tested on 9.7.0 and 10.0.0

Content Version Requirements: Tested on 9.7x and 10.0.0. This mApp may or may not be compatible on Content versions older than 9.7x, but as with all mApp Solutions, it should be tested on your customized system.

Details

Category:

IT Service Management

Price:

Free

Publisher:

Cherwell

Updated:

23/01/2020

Version:

1.0

Documentation:

Release Notes:

For Content versions earlier than those listed above, please review the documentation and carefully test against a copy of the current installation to determine fit for your environment. Additional manual work may be required based on current system configurations. Please contact Professional Services if you have questions.