Overview

Microsoft Skype for Business is a virtual connection that facilitates real-time online collaboration through "conversations" (text, voice, video, and presence information), desktop sharing, and online meetings. Cherwell Service Management (CSM) integrates with Microsoft Skype for Business so that Users can initiate Skype conversations with Customers, employees, or teams in their Skype network directly from a CSM record.

QA Partner

This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.

Terms and Conditions

System Requirements

Platform Version Requirements: Tested on 5.0.0 - 9.4.0a

Content Version Requirements: 9.4.0a or older - not tested against Content newer than 9.4.0a

Prerequisites: None

Details

Category:

IT Service Management

Price:

Free

Publisher:

Cherwell Labs

Updated:

27/06/2019

Version:

1.0

Documentation: