Overview

The On Call mApp provides functionality that allows you to automatically notify defined Users when an urgent Incident (e.g., P1, P2, or VIP) is created outside of normal business hours. CSM provides On Call as a mergeable application (mApp) so that users can easily incorporate on call scheduling and automation to their existing system. This mApp includes features such as new Business Objects (e.g., On Call, On Call Groups), Automation Processes (e.g., On Call Notification), Calendars (e.g., On Call, My On Call Calendar), and Widgets (e.g., On Call Tier 1 Incidents).

Support

This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.

Terms and Conditions

System Requirements

Platform Version Requirements: Tested on 9.0.x and 9.1.x

Content Version Requirements: Tested on 9.1.x

Prerequisites: None

Details

Category:

IT Service Management

Price:

Free

Publisher:

Cherwell Labs

Updated:

12/12/2018

Version:

1.0

Documentation: