Microsoft Azure is a collection of integrated services that are accessible from the cloud. The Azure Integration mergeable application (mApp) allows technicians to easily fulfill requests for Azure virtual machines (VMs) using the Service Request Model. When the mApp is applied, customers can easily request a new Azure VM from the Service Catalog and then initiate second day actions for the VM (e.g., restart, power off, deallocate) directly from the Customer Portal. After the request is submitted, a technician can reference it using the Service Request record.

When a VM is requested, an Automation Process initiates a One-Step to send a request to Azure using the customer's credentials and specifications. If the request is successful, the One-Step e-mails the customer, updates the Service Request record by creating a Journal entry, and creates a new Virtual Machine CI for the VM. If the request to Azure is unsuccessful, the One-Step sends an e-mail to the customer and updates the Service Request record by creating a Journal entry that includes an error message.


This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.

Terms and Conditions

System Requirements

Platform Version Requirements: Tested on 8.2.1

Content Version Requirements: Tested on 8.1.0

Prerequisites: To use Microsoft® Azure® virtual machine functionality, you must create an Azure® account and purchase a virtual machine. Before applying the mApp Solution, have the following information available for reference: client ID, key, resource group, subscription ID, and tenant ID.



IT Service Management




Cherwell Labs