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VMWare vRealize Automation is a cloud-based solution that accelerates the delivery of IT services. The Orchestration Pack for VMWare vRealize Automation enables technicians to fulfill requests for virtual machines (VMs) using the Service Request process. When the mApp solution is applied and configured, customers can easily request a new VM from the Service Catalog and then initiate second-day actions for the VM directly from the Customer Portal. After the request is submitted, a technician fulfills it using a Specifics Form on the Service Request form.
The Orchestration Pack for VMWare vRealize Automation was specifically designed and tested with vRealize V7.0. The mApp solution may not support all business uses. Consult Cherwell Professional Services (PSO) or a Certified Implementation Partner if you have questions when deploying this solution within your production environment.
This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.
Platform Version Requirements: Tested on 8.1.0
Content Version Requirements: Tested on 8.1.0
Prerequisites: The Orchestration Pack for VMWare vRealize® Automation™ V1.0 mApp is for demonstration and proof-of-concept purposes only and is specifically designed and tested with vRealize® V7.0. The mApp is not intended to fully support an enterprise-level integration, including all of the possible business uses. Consult Cherwell Professional Services (PSO) or a certified Implementation Partner if you intend to deploy this solution within your production environment.
IT Service Management