Overview

This map adds the ability to create Quick Call Templates for Incident that can be applied via a one-step. Using the templates will save time filling out tickets and will make it very easy to administer. Each template has a status life cycle so you can work on New templates without exposing them, and retire templates when they are no longer needed.

Each template has a variety of optional fields that when left blank will leave the equivalent fields in the ticket unchanged. You can include tasks with dependencies in your Quick Call Templates.

Now you can dynamically create table driven templates that fill out the desired fields in any incident quickly.

Support

Excalibur Data Systems

Website: excaliburdata.com
Phone: (724) 387-1331
Sales: sales@excaliburdata.com
Support: support@excaliburdata.com
Headquarters: 115 Sagamore Hill Road, Pittsburgh, PA 15239

Terms and Conditions

System Requirements

Platform Version Requirements: 6.01 and above

Details

Category:

IT Service Management

Price:

Free

Publisher:

Excalibur Data Systems

Updated:

21/08/2017

Version:

2

Documentation: