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The Risk for Change mApp provides functionality that allows you to evaluate the risk level of a Change Request using a Risk Assessment with defined thresholds. In Cherwell Service Management (CSM), Risk Assessment is a Supporting Object. The Risk Assessment form has two sections, including Risk Questionnaire and Risk Chart. Users evaluate a Change Request using the Risk Questionnaire by answering questions related to Service Delivery Risks and Service Disruption Risks. As the User progresses through the questionnaire, Risk Weight definitions calculate the risk level, and then auto-populate Risk Chart using Low, Medium, High, and Extreme risk levels. Risk Weight is a Lookup Object that allows Users to define Risk Assessment properties (including categories, subcategories, point allocation, etc.) using Table Management.
This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.
Platform Version Requirements: Tested on 5.0.0
Content Version Requirements: Tested on 5.x. Not compatible with localized Content
IT Service Management