Overview

ScienceLogic SL1 is the first context infused AIOps platform allowing you to see, contextualize, and act on your data in real-time. ScienceLogic integrates with Cherwell CSM to help avoid the cost and risk of inaccurate data in the CMDB. Manually trying to combine data from multiple sources can be time-consuming and expensive. IT organizations spend up to 60 hours per week reconciling data from various sources to keep CMDBs current. Even then, CMDBs are still not timely or accurate. According to Gartner, 75% of CMDBs fail due to inaccurate data. What’s more, manually creating a ticket can take 20-30 mins and up to 90 mins to route to the right team. According to the Digital Enterprise Journal report, 82% of IT service desk tickets are not actionable.

Integrating SL1 with Cherwell speeds up the time to value with Cherwell deployments by eliminating steps typically required to populate and manually reconcile the CMDB, ultimately providing better data that drives ITSM workflows like incident, problem, service catalog, and change management. Keep your CMDB up to date so you can automate ticketing and solve problems faster to improve customer experience.

Key Features:

Support

 

ScienceLogic, Inc. Support Information
US ScienceLogic Support: +1 571-418-7456
ScienceLogic Support Email: support@sciencelogic.com
SGP ScienceLogic Support: +65 3163-8579
AUS ScienceLogic Support: +61 2-8294-7456
UK ScienceLogic Support: +44 20-3828-7456

Terms and Conditions

System Requirements

Platform Version Requirements: 9.7

Details

Category:

IT Service Management

Price:

Free

Publisher:

ScienceLogic, Inc.

Updated:

16/03/2020

Version:

1.0.0