Marketplace Support

Cherwell Marketplace Support Information

Whether you need help uploading a new mApp or are having trouble with deployment, the Cherwell Marketplace support page provides all the information you need to find the right resources and get your questions answered quickly.

Below you will find support categories with contact information and/or supplementary documentation to further assist you in identifying resolutions:

Cherwell-Developed mApp Issues/Questions:
- Please follow this link to log an incident using the Cherwell Self-Service portal and a support rep will be in touch to further assist you shortly.
Partner-Developed mApp Issues/Questions:
- Please follow this link to log an incident using the Cherwell Self-Service portal and a support rep will be in touch to troubleshoot the issue and/or route it to the appropriate contact shortly.
Community-Developed mApp Issues/Questions (Including Cherwell Labs mApps)
- Please login to the Cherwell Community using this link and visit the mApps Forum for assistance from other members of the community in resolving your issue.

To ask questions related to mApp development and receive answers from other developers also utilizing the Cherwell Platform, please login to the Community here.

If you are a publisher with an existing mApp and would like to update content, images or mApp files, please follow this link to formally submit your request.

For help with logging in using SSO, please reference the article linked below: SSO knowledge article
If the problem persists, please log an incident using the Cherwell Self-Service portal here and a rep will be in touch to further assist you shortly.

For all non-technical questions, comments or concerns with regard to the Cherwell Marketplace, please email marketplace@cherwell.com.

Effective: May 8, 2019

A browser cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. Other technologies, including Web storage and identifiers associated with your device, may be used for similar purposes. In this policy, we say “cookies” to discuss all of these technologies.

Our Privacy Policy explains how we collect and use information from and about you when you use Cherwell Software, LLC services. This policy explains more about how we use cookies and your related choices.

How We Use Cookies

Like most providers of online services, Cherwell Software, LLC uses cookies for a number of reasons, like protecting your Cherwell Software, LLC data and account, helping us see which features are most popular, counting visitors to a page, improving our users’ experience, keeping our services secure, and generally providing you with a better, more intuitive, and satisfying experience. The cookies we use generally fall into one of the following categories.

Category of Cookies	Why we use these cookies
Preferences	We use these cookies to remember your settings and preferences. For example, we may use these cookies to remember your language preferences.
Security	We use these cookies to help identify and prevent security risks. For example, we may use these cookies to store your session information to prevent others from changing your password without your email and password.
Performance	We use these cookies to collect information about how you interact with our services and to help us improve them. For example, we may use these cookies to determine if you have interacted with a certain page.
Analytics	We use these cookies to help us improve our services. For example, we can use these cookies to learn more about which features are the most popular with our users and which ones might need some tweaks.
Preferences	We use these cookies to remember your settings and preferences.

Your Choices

Your browser or device may allow you to block or otherwise limit the use of cookies. Cookies are an important part of how our services work, so removing, rejecting, or limiting the use of them could affect the availability and functionality of our services.

Browser Cookies

Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. For more information about how to manage browser cookies, please follow the instructions provided by your browser.

Contact Us

If you have any questions about our use of cookies, please contact us.

Marketplace Support

Cherwell Marketplace Support Information

mApp Deployment and Functionality:

Development:

Updating an Existing mApp:

Logging in (Okta/SSO):

Non-Technical Marketplace Program Questions or Issues: