Marketplace Support

Cherwell Marketplace Support Information

Whether you need help uploading a new mApp or are having trouble with deployment, the Cherwell Marketplace support page provides all the information you need to find the right resources and get your questions answered quickly.

Below you will find support categories with contact information and/or supplementary documentation to further assist you in identifying resolutions:

Cherwell-Developed mApp Issues/Questions:
- Please follow this link to log an incident using the Cherwell Self-Service portal and a support rep will be in touch to further assist you shortly.
Partner-Developed mApp Issues/Questions:
- Please follow this link to log an incident using the Cherwell Self-Service portal and a support rep will be in touch to troubleshoot the issue and/or route it to the appropriate contact shortly.
Community-Developed mApp Issues/Questions (Including Cherwell Labs mApps)
- Please login to the Cherwell Community using this link and visit the mApps Forum for assistance from other members of the community in resolving your issue.

To ask questions related to mApp development and receive answers from other developers also utilizing the Cherwell Platform, please login to the Community here.

If you are a publisher with an existing mApp and would like to update content, images or mApp files, please follow this link to formally submit your request.

For help with logging in using SSO, please reference the article linked below: SSO knowledge article
If the problem persists, please log an incident using the Cherwell Self-Service portal here and a rep will be in touch to further assist you shortly.

For all non-technical questions, comments or concerns with regard to the Cherwell Marketplace, please email marketplace@cherwell.com.

Platform

Cherwell Core

No-code platform for ITSM and ESM solutions

No-Code Development

Configure and deploy apps or build your own

DevOps

Manage the Value Stream with Cherwell CORE and Solutions

Cherwell Virtual Agent

Natural language capability for Cherwell Service Management

Marketplace

Extend your Cherwell environment with mApps

By Industry

Financial Services

Meet micro and macro challenges with unwavering service

Healthcare

Innovative service management for better patient care

Higher Education

Create a more connected campus

Manufacturing

Build a well-oiled delivery machine

By Business Function

IT Workflows

IT Service Management

Optimize IT efficiency for next-gen operations

IT Asset Management

Reduce license costs, audit risks, and IT overhead

AIOps

Cut through the noise with AI-powered IT

Discovery and Dependency Mapping

Automate CMDB updates, get full-stack visibility

Project and Portfolio Management

Cross-enterprise project collaboration, automation

Enterprise Workflows

Enterprise Service Management

Extend service management throughout the business

HR Service Management

Deliver automated HR from a self-service portal

Facilities Service Management

Facilities self-service optimization, automation

Information Security Management

Unify risk, compliance, and IT incident management

Services

Learning Services

Instructor-led classes, selp-paced video learning

Professional Services

Implementation services, custom solutions

Technical Support

Support portal, contact details

Cherwell Community

Online forums, user and special interest groups

Back home

Platform

Cherwell Core

No-code platform for ITSM and ESM solutions

No-Code Development

Configure and deploy apps or build your own

DevOps

Manage the Value Stream with Cherwell CORE and Solutions

Cherwell Virtual Agent

Natural language capability for Cherwell Service Management

Marketplace

Extend your Cherwell environment with mApps

By Industry

Financial Services

Meet micro and macro challenges with unwavering service

Healthcare

Innovative service management for better patient care

Higher Education

Create a more connected campus

Manurfactoring

Build a well-oiled delivery machine

Service Providers

Elevate your tiered service delivery

State and Local Government

United service management for the people

By Business Function

IT Workflows

IT Service Management

Optimize IT efficiency for next-gen operations

IT Asset Management

Reduce license costs, audit risks, and IT overhead

AIOps

Cut through the noise with AI-powered IT

Discovery and Dependency Mapping

Cross-enterprise project collaboration, automation

Project and Portfolio Management

Cross-enterprise project collaboration, automation

Enterprise Workflows

Enterprise Service Management

Extend service management throughout the business

HR Service Management

Deliver automated HR from a self-service portal

Facilities Service Management

Facilities self-service optimization, automation

Information Security Management

Unify risk, compliance, and IT incident management

Back home

Resources

Library

Guides, research, videos and resources

Blog

News, tips and best practices

Webinars

Online events

Customer Stories

See what success with Cherwell looks like

Events

Get to know us and the community

Product Documentation

Quick start guides, administration resources

Explore COVID-19 Resources

Supporting a remote workforce

Services

Learning Services

Instructor-led classes, selp-paced video learning

Professional Resources

Implementation services, custom solutions

Technical Support

Support portal, contact details

Cherwell Community

Online forums, user and special interest groups

Back home

Become a Partner

Program Overview

Great partnerships are founded on common goals

Apply to be a Partner

Partner with the best in IT Service Management

Find a Partner

Channel Partner Locator

Search our Global network of valued partners

Technology Alliances Locator

Learn more about the technology partners in our global ecosystem

Community

Partner Community Login

Access current events, content and trainings

Partner Overview

Learn More

Great partnerships are founded on common goals, shared commitments, and mutual rewards. Cherwell is committed to fostering a high level of mutual success with our partners

Back home

Explore Cherwell

About Cherwell

Discover our culture and story.

Newsroom

Read up on the latest news

Careers

Join the Cherwell team

Connect With Cherwell

Effective: May 8, 2019

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Marketplace Support

Cherwell Marketplace Support Information

mApp Deployment and Functionality:

Development:

Updating an Existing mApp:

Logging in (Okta/SSO):

Non-Technical Marketplace Program Questions or Issues:

Platform

By Industry

By Business Function

IT Workflows

Enterprise Workflows

Resources

Services

Become a Partner

Find a Partner

Community

Partner Overview

Explore Cherwell

Enable Your Remote Workforce

Platform

By Industry

By Business Function

IT Workflows

Enterprise Workflows

Resources

Services

Become a Partner

Find a Partner

Community

Partner Overview

Explore Cherwell