Overview

OLAs are the hidden gem of Service Management, many people have heard of them but few have implemented them. But when you review the introduction video below, you'll understand that this is exactly what you've needed all along, and, you'll also finally see a practical way to work smarter, not harder. 

This Cherwell mApp will take you to the next level, it's been designed with the benefit of 15 years experience by some the most experienced people in service management.

Implementing Team Based OLAs and utilizing their valuable metrics will: 


Some of the functionality delivered in this solution includes real-time dashboards, OLA indicators, Escalation Logs and Counters, Pending counts, SLA breach notifications, Stop the Clock Functionality, OLA event Transaction logs and Beyond SLA breach tracking. Full functionality can be reviewed by requesting access to our Team Based OLA Video Play list.

Support

Service Quality

Website: https://www.servicequality.com.au/support
Phone: 1300 881 178
Email: hello@servicequality.com | sales@servicequality.com.au
Headquarters: Level 14, 5 Martin Place, SYDNEY NSW 2000

Details

Category:

IT Service Management

Price:

Paid

Publisher:

Service Quality

Updated:

10/09/2015

Version:

1.1

Release Notes: