Overview

The Track the Number of Incidents Caused by a Change Request mApp allows you to link a Change Request to an Incident when the Change Request caused the Incident. It also allows you to track the number of Incidents and/or Service Requests caused by Change Requests using multiple Search Groups and Widgets. When the mApp is applied, Users link a Change Request to an open or closed Incident, and select a reason for linking the Change (either For Reference or Change Request caused this Incident). Using this distinction, you can identify and track the two types of data separately.

Support

This is a Cherwell Labs mApp Solution intended to showcase experimental or beta-level content features in Cherwell Service Management. Functionality, testing, and documentation are limited or incomplete. Cherwell support is not provided for this mApp Solution, so install it at your own risk on a test environment before installing it on a production system.

Terms and Conditions

System Requirements

Platform Version Requirements: Tested on 5.0.0

Content Version Requirements: Tested on 5.x and 6.x

Prerequisites: None

Details

Category:

IT Service Management

Price:

Free

Publisher:

Cherwell Labs

Updated:

12/12/2018

Version:

1.0

Documentation: