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xMatters provides a communication platform that allows the enterprise to quickly notify the right person, at the right time, on the right device when critical issues arise in your environment. xMatters has worked closely with Cherwell to offer tightly integrated features that include on-call scheduling, incident alerting and major incident resource engagement.
The closed-loop solution documents all notification interactions within xMatters into the originating Cherwell incident record for reporting and tracking purposes and all this is done via xMatters' cloud infrastructure enabling your business to automate communication across phone, SMS and Push technologies. By streamlining communication during business disruptions customers leveraging Cherwell with xMatters have seen up to a 70% reduction in their Mean Time To Restore critical services.
US/Canada Phone: +1 877.XMATTRS (962.8877)
International Phone: +1 925.226.0300 press 2
Australia/APJ Support Phone: +61 2 8038 5048 press 2
EMEA Phone: +44 (800) 368 8137
Corporate Headquarters: 12647 Alcosta Boulevard, STE 425, San Ramon, CA 94583
Platform Version Requirements: Cherwell Version 8.0
Prerequisites: Incident Management
IT Service Management