You must be registered user to download a mApp
Must be registered to download a mApp
ZIF ITSA Module provides AI-driven digital service desk and triaging, enhanced service desk capabilities and enables quick decision making.
It provides analytical metrics such as:
- Suggested Technician / Virtual Supervisor
- Estimated Time to Resolution
- Customer Satisfaction Indicator
- Service Level Agreement (SLA) Indicator
Platform Version Requirements: 9.7.4 or above
IT Service Management
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