Bright Horse were formed with a simple mission to fix the problem of inconsistent and incoherent service management processes across IT, HR, Facilities, Programme Offices and Finance. We are one of the most experience Cherwell partners in the UK and have delivered 100’s projects throughout EMEA from ITSM to HR, Finance, Legal and more.
To be productive in today’s digital workplace, where 50% of the workforce now come from the millennial (or younger) generation, employees in all organisations need to feel engaged with the business and to enable this they need to be given the right tools, systems, and processes. Many employees are dissatisfied with irrelevant service processes, SLAs and metrics that focus on systems and targets rather than their actual experience of the services being provided.
Bright Horse’s simple focus is to help organisations fix these issues by measuring, managing and improving employees experience of their digital workplace through self-help portals, process automation, improved workflow and employee experience analytics direct from a Cherwell ticket.