ComAround is a multinational software company that specializes in Knowledge Management and Self-Service. ComAround empowers support organizations around the world to solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience using ComAround Knowledge Management Software and expertise. ComAround´s KMS, ComAround Knowledge™, is KCS v6 Verified and can be easily integrated with ITSM tools thanks to ComAround Connect. ComAround's specialists also provide KCS certification training.
How We Integrate With Cherwell
The Cherwell and ComAround partnership enables the “shift-left strategy”, by moving cases to more cost-efficient support channels. Consequently, the issues fall into the right support channel relative to their complexity and cost to solve. Self-service frees up time and resources by having users solve simple, recurring issues themselves. First-line support have time to deal with more complex issues that require personal support. This enables quicker support management, happier customers, and lower costs.