ConnectNow

Overview

ConnectNow is a web chat, skills based, routing system which enables chats to be assigned to the right agent at the right time. Unlike conventional phone base service desks, agents are able to communicate with multiple users at any one time, offering superior efficiency and productivity.

How We Integrate With Cherwell

ConnectNow provides an easy to use mechanism to log tickets to Cherwell that reduces interaction times and streamlines the ticket logging process, as well as reducing human error.

Website

LinkedIn

Technology

APAC, Brazil, EMEA, LATAM, North America, Oceania