Forward IT BV

Forward IT


Forward IT is an independent Dutch company, established in 2005, as a continuation of a similar enterprise, led by the current Managing Director of Forward IT since 1998. Forward IT’s focus is, and always has been, on the delivery of tailor made Service Management solutions for IT and BEYOND. In 2009 Forward IT introduced the Cherwell Service Management Platform in the Netherlands, Belgium and Luxembourg (Benelux), as one of the first Cherwell partners in EMEA. Forward IT is Cherwell's Authorized Gold Partner, also awarded as "EMEA Partner of the Year".

One of Forward IT’s goals is bringing (IT) Service Management to a higher level within organizations. Working in Dutch speaking countries, Forward IT delvers the majority of implementations in the Dutch native language Out Of The Box (OOTB). Given the international character of the region, also implementations in different other languages have been realized. Another goal is to deliver (enterprise) solutions on the same Cherwell platform, OOTB and in the Dutch language. Just to mention a few; Facility Management, Human Resource Management, Customer Service Management, Project Management, Security Management and digitizing other (business) processes within organizations.

The key staff of Forward IT has > 20 years of experience in delivering, deploy, and maintain service management solutions, working in close cooperation with the customer. The aim always is to build long lasting relationships with customers, working as partners, speaking each other’s language. Together, we are capable of implementing automated processes without any wastage, and to create perfect customer value and high user acceptance. It is Forward IT’s experience that, working closely together with the customer, we are capable to achieve a quick and high ROI.


Jon Pauw





Delivery, Reseller, Support, Training