HappySignals helps customers improve their internal services' performance by measuring and analyzing employee happiness and productivity. They do this by helping companies:
- Improve Transparency into Service Experiences: With real-time data that everyone can access, you can change the culture how you develop your services.
- Focus on Business Value in ITSM: With HappySignals Analytics, you can see where employees friction points are and where you should focus your IT budget on.
The ready-made surveys generate response rates far above the sector norms and help customers identify and prioritize areas for development while highlighting the business value of ESM services.
How We Integrate With Cherwell
HappySignals fully integrates to Cherwell with a two-way API Integration. Survey workflow starts at Cherwell utilizing the resolve email notification. Survey answers are pulled back to Cherwell and inserted in data tables in HappySignals Feedback BusinessObject for further reporting and analysis. The Integration includes Dashboards for Agents/Managers.