Paragon Solutions Group Inc
We work with IT organizations and their Service Management stakeholders to help better understand their service orientation, process alignment, capability development and engagement standards, along with service ownership, reporting and accountability.
We take a multi-perspective approach to assessing our customers environments including auditing of existing business needs, understanding the service structure, current practices, tools, workflows and policies. We interview a cross-section of key stakeholders to determine the perceived capability of the IT organization.
Using the assessment results, we partner with our customers to develop a continual service improvement roadmap ensuring alignment on accountability, organizational structure and the consistency of processes required to facilitate reliable & dependable IT service provision. Our team of business and service management experts provide consultative guidance, support and adoption planning to ensure your long term success.