sigmaGO

SigmaGo

Overview

sigmaGO offers boundaryless turn-key mobile solution for Customer Self-Service and Technicians. It’s easy to use interface allows interaction with Service Requests, Incidents, Problems, Knowledge Articles, Approvals, and any Enterprise Service Management applications.

Our one-stop shopping application:

  • Allows customers to easily interact with support analysts with built-in chat capability
  • Improves customer satisfaction surveys scores
  • Simplifies entry of requests, improving customer accuracy and driving KPI metrics
  • Can be deployed quickly across your entire organization
  • Enables your workforce to be nimbler and more flexible with push notifications and location-based requests
  • Access to real-time journals, notes, and comments on requests; it empowers Analysts with more accurate data to drive decisions
  • sigmaGO natively leverages mobile device capabilities: location services, camera and gallery, barcode scanning, biometric and facial authentication, voice-to-text, voice calling, mapping services, device level push notifications, and others.

sigmaGO is a turnkey managed solution that gives your Customers easy access to everything they need in Cherwell Service Management from anywhere and at any time. sigmaGO’s Mobile-as-a-Service platform features include:

  • Intuitive, user friendly, responsive interfaces
  • Full-featured searching across the application
  • Supports Cherwell SaaS, on-premise, and public cloud environments
  • Integrates via the Cherwell RestAPI and requires no middleware or dedicated servers
  • Our applications for iOS, Android, Windows, and macOS reduce complexity and streamline your processes to simplify the customer experience

Additional Resources

Joint Solution Brief

Additional Resources

Contact

Anthony D'Ambrosio

Director of Business Development

gomobile@sigmago.app

888-9-sigmaGO (888-974-4624)

Website

LinkedIn

Delivery, Reseller, Support, Technology, Training

North America

Ivanti Acquires Cherwell to Deliver Personalized Employee Experiences in the Everywhere Workplace