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The combination of Cherwell Service Management™ software and FireScope Discovery and Dependency Mapping enables Cherwell customers to take advantage of IT service dependency mapping from within Cherwell Service Management. With service dependency mapping, your IT team can be more proactive and strategic by staying ahead of potential issues, planning more effectively for change, and optimizing the delivery of services the business relies on—without adding to anyone’s workload.
The Cherwell and FireScope partnership enables the combined technologies to automatically populate and update the Cherwell Service Management configuration management database (CMDB) as services are deployed, updated or retired—providing a consistent and highly accurate model of critical IT services, including:
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