This Privacy Statement describes Cherwell Software, LLC’s (“Cherwell” or “Company”) privacy practices in relation to the use of the Company’s Websites (as defined below). By using the Websites, you consent to the terms of this Privacy Statement. IF YOU DO NOT CONSENT TO THIS PRIVACY STATEMENT IN ITS ENTIRETY, YOUR SOLE AND EXCLUSIVE REMEDY IS TO IMMEDIATELY CEASE USE OF THE WEBSITES. The use of Personal Data (as defined below) collected through our Websites shall be limited to the purpose of providing the service for which you have engaged Cherwell.
Cherwell complies with the EU-U.S. Privacy Shield framework (“Privacy Shield”) and the U.S.-Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the processing of personal data (as defined in the Cherwell’s Privacy Shield Policy) from the European Economic Area (“EEA”) and Switzerland. To learn more, visit Cherwell’s Privacy Shield Policy at: www.cherwell.com/privacy-shield.
This Privacy Statement covers the information practices of websites that link to this Privacy Statement, which include https://www.cherwell.com and its subdomains (the “Websites”).
In general, you can visit the Websites without telling us who you are or revealing any personal information about yourself. In some cases, you may be required to provide personal contact information if you are, for example, interested in obtaining additional information about Cherwell’s products or services, requesting access to certain content, inquiring about a Cherwell partner program, registering for an event, or participating in discussions taking place within the Cherwell Community or blog, or a customer of Cherwell's products or services. In such instances, depending on the nature of your request or your status as a customer of Cherwell's products or services, you may be asked to provide personal contact information including, but not limited to, name, email, phone number, location (country and state/province), company name, company country and city, business email, business phone number, and job title (collectively, “Personal Data”).
Use of Information Collected
Cherwell uses your Personal Data to contact you about the products or service on our Websites in which you have expressed interest. If you are a customer of Cherwell’s products or services, then we may use your Personal Data to provide you with implementation services and/or technical support related to your use of Cherwell’s software or to inform you about new software products and services or updates to existing products and services. Cherwell also may use your Personal Data to improve both the usability of our Websites and our user support procedures and to help prevent misuse of our system.
Information Disclosed to Third Parties
Cherwell may share your Personal Data with contracted service providers so that these service providers can provide services on Cherwell’s behalf, such as email services, software support services, implementation services, and reselling services. These companies are authorized to use your Personal Data only as necessary to provide the services for which they were contracted to provide to Cherwell.
If you no longer wish to receive our newsletter and promotional communications, you may unsubscribe or opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at email@example.com.
Generally, if you are a customer of Cherwell’s products and services, you may not opt-out of software service or technical support related announcements, which are not promotional in nature. If you do not wish to receive these announcements, please contact firstname.lastname@example.org.
Cherwell will also offer you the opportunity to choose (opt-out) whether your Personal Data is (a) to be disclosed to a non-agent third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by you. Questions regarding procedures, or requests to opt-out, should be directed to email@example.com.
Cherwell may transfer your Personal Data to companies that help us provide our products and services. Transfers to these third parties are covered by the provisions of this Privacy Statement and the agreements with our customers and, where applicable, Cherwell’s Privacy Shield Policy regarding notice and choice.
Data Integrity and Security
The security of your Personal Data is important to us. We follow generally accepted standards to protect the Personal Data you submit to us, both during transmission and once we receive it. We follow generally accepted industry standards to protect the Personal Data submitted to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure, therefore, we cannot guarantee its absolute security. If you have any questions about security on our Websites, you may contact us at firstname.lastname@example.org. If you are a customer of Cherwell’s products and services and have any questions about the security of your Personal Data, please contact email@example.com.
Access to Personal Data
You have the right to access, correct, or delete your Personal Data at any time. To review, update, make changes, or delete your Personal Data, please send an email to firstname.lastname@example.org. If you are a customer of Cherwell’s products and services and desire to access, correct, or delete your Personal Data, please contact email@example.com.
We will retain your Personal Data for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your Personal Data to provide you services, contact us at firstname.lastname@example.org. We will retain and use your Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Cookies and Other Technical Information
We employ the use of “cookies” to enhance your online experience and to store preferences, record which session information, record user-specific information on pages you access or visit, alert you to new areas that we think might be of interest to you when you return to our Websites, record past activity at our Websites in order to provide better service when you return to our Websites, to better target any display advertising, and customize site content based on your browser type or other information that you send. Cookies are files that can identify you as a unique customer and store your personal preferences as well as technical information (including click through and click stream data). Cookies can either be permanent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser).
We may also use “Web beacons” that monitor your use of our Websites. Web beacons are small strings of code that provide a method for delivering a display advertisement on a webpage for the purpose of transferring data, such as the Internet Protocol (“IP”) address of the computer that downloaded the page on which the Web beacon appears, the Uniform Resource Locator (“URL”) of the webpage on which the Web beacon appears, the time the webpage containing the Web beacon was viewed, the types of browser that fetched the Web beacon and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, Web beacons let us know whether you received and opened our e-mail.
Third party vendors may show you our ads on websites across the Internet. We and third party vendors use first-party cookies and third party cookies together to inform, optimize, and serve ads based on someone’s past visits to the Websites.
Some browsers incorporate a “Do Not Track” feature that, when turned on, is intended to signal to websites and online services that you do not want to be tracked. Because there is not yet an industry-standard protocol for responding to these “Do Not Track” signals, our information collection practices on our Websites will continue to operate as described in this Privacy Statement regardless of any “Do Not Track” signals that may be sent. However, you may adjust your browser to reject cookies from us or from any other website. Additionally, by setting your Web browser to display HTML e-mails as text only, you may be able to prevent the use of some Web beacons. Please consult the “Help” section of your browser for more information. However, there is certain information on our Websites that can only be accessed in conjunction with cookies or similar devices and you should be aware that disabling cookies or similar devices might prevent you from accessing some of our content.
Links to Other Websites
Cherwell’s Websites contain links to other websites, for example those of our value-added resellers or solutions partners, that are not owned or controlled by Cherwell. We are not responsible for the privacy practices of these other websites and encourage you to read the privacy policies of these websites.
Social Media Features and Widgets
We may display personal testimonials of satisfied customers on our Websites. If you wish to update or delete your testimonial, you can contact us at email@example.com.
If an account/profile was created without your knowledge/authorization, please contact us at firstname.lastname@example.org to request removal of the profile.
To request removal of your Personal Data from a Forum, contact us at email@example.com. In some cases, we may not be able to remove Personal Data that you submitted on a Forum, in which case we will let you know if we are unable to do so and why.
Questions or Complaints
You may contact us about any questions or concerns you may have regarding the use or disclosure of your Personal Data at firstname.lastname@example.org.
We reserve the right to disclose information collected through our Websites, including your Personal Data, when we believe that disclosure is necessary to protect our legal rights, protect your safety or the safety of others, investigate fraud, respond to a government request or to comply with a legal proceeding, court order, law, rule or regulation.
If Cherwell is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Websites of any change in ownership or uses of your Personal Data, as well as any choice you may have regarding your Personal Data.
Changes in this Privacy Statement
We reserve the right to modify this Privacy Statement at any time, so please review it frequently. If we decide to change our Privacy Statement, we will post those changes to this Privacy Statement. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on www.cherwell.com/privacy-statement prior to the change becoming effective.
Last updated: October 24, 2016