CHERWELL CORE

Cherwell Virtual Agent

The Cherwell Virtual Agent (CVA) enables intelligent self-service for Cherwell Service Management

The Cherwell Virtual Agent provides natural language access to the knowledge base and automated actions service catalog. Just say what you want to do and the Cherwell Virtual Agent goes to work, either providing knowledge support or implementing the automated next step defined within your environment.

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Cherwell Virtual Agent

Intelligent Self Service Powered by the Cherwell Virtual Agent

Powered by IBM’s Watson AI technology, the Cherwell Virtual Agent enables intelligent self-service, empowering users to resolve their own issues in their own time, while freeing up technicians to address more complex and higher value tasks.

computer with Cherwell Virtual Agent

The Cherwell Virtual Agent responds to natural language commands and carries out automated steps defined within your environment

The Cherwell Virtual Agent can search the service catalog and knowledge base to show your open tickets and assigned equipment

The Cherwell Virtual Agent’s natural language processing capability can find the right action even when entries are imprecise

The Cherwell Virtual Agent Enables Seamless Automation of Common Tasks Such As:

  • Submitting a service request
  • Logging an incident
  • Updating incident status
  • Showing your devices
  • Resetting your password

The Cherwell Virtual Agent is a critical component of an omnichannel service architecture. The intelligent self-service it provides enables truly Collaborative Support.

Along with Sentiment Analysis, Related Item Search, and built-in Analytics capability, the Cherwell Virtual Agent is a critical component of Cherwell CORE’s Platform Intelligence suite.

The Cherwell Virtual Agent is available as a value-added feature to the Cherwell CORE platform.

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Cherwell Virutal Agent laptop view