Cherwell Virtual Agent
The Cherwell Virtual Agent (CVA) enables intelligent self-service for Cherwell Service Management
The Cherwell Virtual Agent provides natural language access to the knowledge base and automated actions service catalog. Just say what you want to do and the Cherwell Virtual Agent goes to work, either providing knowledge support or implementing the automated next step defined within your environment.
Intelligent Self Service Powered by the Cherwell Virtual Agent
Powered by IBM’s Watson AI technology, the Cherwell Virtual Agent enables intelligent self-service, empowering users to resolve their own issues in their own time, while freeing up technicians to address more complex and higher value tasks.
The Cherwell Virtual Agent responds to natural language commands and carries out automated steps defined within your environment
The Cherwell Virtual Agent can search the service catalog and knowledge base to show your open tickets and assigned equipment
The Cherwell Virtual Agent’s natural language processing capability can find the right action even when entries are imprecise
The Cherwell Virtual Agent Enables Seamless Automation of Common Tasks Such As:
- Submitting a service request
- Logging an incident
- Updating incident status
- Showing your devices
- Resetting your password
The Cherwell Virtual Agent is a critical component of an omnichannel service architecture. The intelligent self-service it provides enables truly Collaborative Support.
Along with Sentiment Analysis, Related Item Search, and built-in Analytics capability, the Cherwell Virtual Agent is a critical component of Cherwell CORE’s Platform Intelligence suite.
The Cherwell Virtual Agent is available as a value-added feature to the Cherwell CORE platform.
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Webinar 60 min
Collaborative Support with Cherwell Service Management
[ON DEMAND] Join us to understand how Cherwell Service Management enables you to really transform your business by making best use of new capabilities and underpinning real-time, collaborative support.