CHERWELL CORE
Cherwell Virtual Agent
The Cherwell Virtual Agent (CVA) enables intelligent self-service for your ITSM or ESM environment
The Cherwell Virtual Agent provides natural language access to your service management knowledge base and automated actions in the service catalog. Just say what you want to do and the Cherwell Virtual Agent goes to work, either providing knowledge support or implementing the automated next step defined within your environment.
Shift Left with the Cherwell Virtual Agent
Powered by IBM’s Watson AI technology, the Cherwell Virtual Agent enables intelligent self-service for your ITSM or ESM environment, empowering users to resolve their own issues in their own time, while freeing up technicians to address more complex and higher value tasks.
The Cherwell Virtual Agent responds to natural language commands and carries out automated steps defined within your environment
The Cherwell Virtual Agent can search the service catalog and knowledge base to show your open tickets and assigned equipment
The Cherwell Virtual Agent’s natural language processing capability can find the right action even when entries are imprecise
The Cherwell Virtual Agent Enables Seamless Automation of Common ITSM and ESM Tasks Such As:
- Submitting a service request
- Logging an incident
- Updating incident status
- Showing your devices
- Resetting your password
The Cherwell Virtual Agent is a critical component of an omnichannel service architecture. The intelligent self-service it provides enables truly Collaborative Support for ITSM and ESM environments.
Along with Sentiment Analysis, Related Item Search, and built-in Analytics capability, the Cherwell Virtual Agent is a critical component of Cherwell CORE’s Platform Intelligence suite.
The Cherwell Virtual Agent is available as a value-added feature to the Cherwell CORE platform.
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