Cherwell Service Platform
Quickly and Easily Extend Your Platform with Low-Code Development
The Cherwell Service Platform is the logical foundation on which Cherwell’s ITSM solution content, other Cherwell solutions such as HR or Facilities, and custom-built workflow applications run. It is a codeless platform that reads in metadata configuration files which governs what applications then run on the platform. Cherwell Service Management is the combination of ITSM content and the platform. Other Cherwell non-IT solutions or custom-built solutions could run independently or in combination on the common platform.
Key Capabilities and Features
The Cherwell Service Platform is governed by metadata configuration files that are created and modified via visual editors without requiring coding or programming expertise.
Automating workflows is the heart of the Cherwell Service Platform. Cherwell provides process workflows and supporting capabilities for ITSM, HR, Facilities, PPM, Security and other content that run on the common platform.
Extend your Cherwell-based solution with prebuilt Mergeable Applications (mApps) that can be quickly applied to your system. Download from the mApp exchange or create your own.
Whiteboard It, Automate It
The Cherwell Service Platform combines the best of traditional customization in being adaptable to meet unique and changing business needs yet also easy to configure, deploy and upgrade. Our customers recognize the power of the platform to automate workflows with sayings such as “Cherwell can do that”, and that this is done visually without programming or coding.
Cherwell’s low-code, configuration file driven architecture dramatically simplifies upgrading. Version upgrades have historically been the bane of the ITSM industry – painful, time consuming, and often costly. Cherwell’s separation of solution content and platform combined with versioning controls and our patented and award-winning application packaging streamlines upgrading.
Easy to Extend and Integrate
Cherwell and community partners provide hundreds of extensions, enhancements, third-party integrations, and complete solutions that run on the common platform and can be downloaded from the Cherwell Mergeable Application (mApp) exchange. All Cherwell and most of the community content is also available at no additional cost. Extending yourself via codeless configuration and the comprehensive RESTful API further broadens the prebuilt content.
You might also be interested in
Live Webinar 45 min
Product Demo: Cherwell Enterprise Service Management Solutions
Join us on the third Wednesday of the month to learn how Cherwell enables you to automate workflows and streamline service delivery for departments across the enterprise including IT, Human Resources, Project Management, Facilities, Legal, and more.
Cherwell Service Management Third-Party Integrations
Cherwell Service Management provides the tools and capabilities to integrate with business, security, discovery and inventory, infrastructure, and many other popular and specialized third-party solutions from vendors such as CA, Solarwinds, VMWare, Microsoft, SAP and Bomgar. If a prebuilt connector doesn’t already exist, custom integrations can be built by the Cherwell Professional Services team or by a Cherwell Service Partner.
Analyst Research 7 min
Forrester 2018 Enterprise Service Management Wave™
Read why Cherwell is a leader in Forrester's Wave for Enterprise Service Management 2018, the 12 Providers that Matter Most and How They Stack Up.