Cherwell Service Platform

Low Code Development

Deploy Quicker and Respond Faster with Codeless Configuration

Cherwell provides the industry's best combination of comprehensive IT Service Management (ITSM) features, flexibility, and ease of administration. This results in faster and less costly initial deployments, quicker rolling out of enhancements, new processes or services, and smoother upgrades. Cherwell's codeless configuration accelerates creation and editing of dashboards, service portals, forms, process workflows, task automation, searches, and more. Codeless drag-and-drop configuration is complemented by selective low-code capabilities such as using a RESTful API command to perform remote actions. It's no wonder customers often say, "You can do that in Cherwell!"

Photo of two people working on the No- and Low-Code Configuration

Graphical WYSIWYG Editing

Graphical, "what you see is what you get" (WYSIWYG) tools make it simple to configure, edit, and create dashboards, service portals, forms, process workflows, task automations, searches, and more. This easy-to-use approach was designed with business analysts or system administrators in mind and to not require specialized programming or scripting skills. As a result, administrators are productive more quickly, associated activities are done faster, more time is spent on value-added contributions, and total cost of ownership is reduced.
Dashboard Editor screen shot

RESTful API and Web Services

Cherwell provides a comprehensive set of RESTful API commands for extending capabilities and integrations. This functionality makes it possible to do things like fulfill a request for a new virtual machine (VM) from VMware, Amazon Web Service (AWS), Microsoft Azure, and a hybrid provider such as Cisco. It also enables automating cloud provisioning solutions that require integration with other essential elements through industry-standard web services; in particular, via a RESTful operation. The same Cherwell workflow actions that perform a RESTful operation can also run a PowerShell or other script.

Rest API screen shot

Managed Platform

The Cherwell platform reads metadata configuration files that determine what services, processes, and supporting elements are delivered by the platform. By using graphical tools to configure, edit, and create, Cherwell controls the writing and managing of the resulting metadata files. This reduces the administrative complexity of managing configurations, especially when there are multiple extensions, integrations, and custom workflows. It also ensures portability across deployment options (on-premises, SaaS, public cloud) and dramatically simplifies upgrades. This approach is in particular contrast to developer- or programmer-managed techniques for configuring and customizing a service desk.

CSM Administrator Window screen shot
Texas Christian University

"We like Cherwell's concurrent liscensing model, affordable SaaS pricing, and self-service capabilities - and the codeless platform that allows the service desk to build everything we need to do our jobs without expert developers." - Joshua Tooley, Associate Director of IT Support at Texas Christian University