Cherwell Service Platform
Mergeable Applications mApp™
Extend Your Platform with Downloadable Integrations, Extensions, and Solutions
Mergeable Applications mApp™ are a patented packaging technique for content that is merged into the Cherwell platform. This unique approach enables easy reuse and sharing of integrations, extensions, and orchestration packs that complement and enhance the Cherwell ITSM solution, as well as Cherwell HR, Facilities, and Information Security (ISMS). Rather than building capabilities from scratch, you can simply download a mApp application from the mApp Exchange and merge it into your Cherwell environment, saving time and money.
Pre-built Apps for Fast, Easy Integrations
Cherwell mApp™ solutions allow you to choose from hundreds of available integrations and extensions so you can extend in minutes, not months. Popular integrations include JIRA, discovery or inventory sources, collaboration tools, and event monitoring and operations management systems. Popular extensions include additional dashboards, a Cherwell knowledge center support package, and surveys. When integrating with provisioning solutions, configurable Orchestration Packs are provided. And best of all, all Cherwell-provided content and most other non-Cherwell mApp applications are free.
Enterprise Service Management Made Simple
Cherwell's non-IT service management solutions, such as HR and Facilities, are also available on the mApp Exchange. By extending service management beyond IT - an approach known as enterprise service management - organizations can standardize, improve, and automate processes that are currently informal or manual. As a result, you will improve the quality of non-IT service delivery, business-end user productivity, and the user experience by centralizing request handling via a common self-service portal.
Quick Configuration and Customization - No Developers Required
Like all other Cherwell configurations, mApp™ integrations do not require application developers to modify or tailor to meet your unique requirements. A mApp can be configured or edited using the same platform graphical tools, removing the need to develop integrations or solutions from scratch. And with Cherwell's managed platform architecture, merging a mApp or modifying one doesn't break your existing customizations or adversely impact upgrades.
"mApp packages are a modern, flexible, integrated way for our business team to quickly and easily add proven and powerful new functionality to Cherwell Service Management—with no coding. mApp packages are easy to build and apply," - Diane Burton, IT Client Services Manager at Seattle Cancer Care Alliance
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