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HR Service Management

The Human Resources (HR) Service Management mApp is a business solution enabling the HR department to deliver employee services quickly and efficiently and provide end users with a portal to manage their HR requestsremoving bottlenecks associated with paper process, email requests, and siloed departments. The application allows fulfillment teams to streamline and automate common HR requests and provide focused knowledge to help solve issues before cases are created. The built-in New Hire Onboarding process ensures that new employees are provisioned with all the necessary information, training, tools, rights and access in the shortest possible time.

Form Designer Screenshot

Facilities and Property Management

Cherwell’s Facilities and Property Management (FPM) mApp allows organizations to manage and automate the requests for services, project planning, work assignment, and execution of specific requests.  Work items and requests can be initiated by end users, department members, and project teams, as well automatically based on recurring schedules. An FPM-specific portal page is available for users to quickly request service or report problems in the physical environment. Teams and individuals can receive and update work orders assigned to them using a web browser, PC, tablet, or smartphone. 

Cherwell Workflow Automation

Information Security Management

The Information Security Management System mApp allows you to manage multiple security processes from within the Cherwell platform. The mApp leverages features such as the Configuration Management Database (CMDB) and lifecycle processes to track critical security aspects related to the systems in your environment. Pairing this approach with the ability to align the security program with industry standards such as FedRAMP:2014, ISO 27001:2013, and ISO 9001:2015 allows you to incrementally improve your overall security posture.

Reporting Dashboard Screenshot

IT Project Tracking

The IT Project Tracking mApp enables project managers to track the progress of projects throughout the defined lifecycles, ensuring projects are completed on time using the appropriate resources. With this solution, you can track project-related components (Deliverables, Cost Items, Project Members, Risks/Issues, Meeting Minutes, and Tasks) at a high level using a custom Workflow (Initiation, Awaiting Approval, Execution, Closing).

Cherwell Workflow Automation

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Photo of Cherwell ITSM customer Dave Reneer of B/E Aerospace

"With Cherwell Service Management, we re-invented our service desk and drove tremendous global growth in three years. There’s not a chance that we could have gone global with our previous solution."

David Reneer
B/E Aerospace

B/E Aerospace – Cherwell Software Customer
Curves Jenny Craig – Cherwell Software Customer
Western Union
Jason's Deli – Cherwell Software Customer