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Cherwell's Enterprise Service Management platform is so easy to configure and customize that 70% of customers use it to solve challenges outside of IT. Thousands of custom applications have been designed and built on top of the platform, modernizing business processes and automating workflows such as employee on-boarding (HR), workplace management (Facilities), loan processing (Finance), and organizational compliance (Security).
With Cherwell’s codeless design architecture, you won’t need skilled development resources or consultants to build new business applications; and unlike the competitive alternatives, the solutions you’ve created will never break when you upgrade.
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The Human Resources (HR) Service Management mApp is a business solution enabling the HR department to deliver employee services quickly and efficiently and provide end users with a portal to manage their HR requests—removing bottlenecks associated with paper process, email requests, and siloed departments. The application allows fulfillment teams to streamline and automate common HR requests and provide focused knowledge to help solve issues before cases are created. The built-in New Hire Onboarding process ensures that new employees are provisioned with all the necessary information, training, tools, rights and access in the shortest possible time.
The Information Security Management System mApp allows you to manage multiple security processes from within the Cherwell platform. The mApp leverages features such as the Configuration Management Database (CMDB) and lifecycle processes to track critical security aspects related to the systems in your environment. Pairing this approach with the ability to align the security program with industry standards such as FedRAMP:2014, ISO 27001:2013, and ISO 9001:2015 allows you to incrementally improve your overall security posture.
The IT Project Tracking mApp enables project managers to track the progress of projects throughout the defined lifecycles, ensuring projects are completed on time using the appropriate resources. With this solution, you can track project-related components (Deliverables, Cost Items, Project Members, Risks/Issues, Meeting Minutes, and Tasks) at a high level using a custom Workflow (Initiation, Awaiting Approval, Execution, Closing).
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"With Cherwell Service Management, we re-invented our service desk and drove tremendous global growth in three years. There’s not a chance that we could have gone global with our previous solution."