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Enterprise Service Management

Improving Service Delivery for IT and Across the Enterprise

Unify and Simplify Service Experiences for All Employees

The award-winning Cherwell® Service Platform allows you to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT. Named a leader in the Forrester Wave for Enterprise Service Management, our innovative solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make work flow across the enterprise.


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Benefits of Cherwell Enterprise Service Management

Quick Time to Value

With comprehensive enterprise solutions, codeless configuration, and numerous downloadable integrations and extensions, you can rapidly deliver new services to employees. Cherwell also features lower administrative overhead and faster upgrades enabling IT to deliver more value in less time.

Improve Employee Productivity

Delivering automated digital services through a common self-service portal improves speed and accuracy of work, resulting in increased worker productivity. Automating employee on-boarding streamlines work across multiple functions and creates a great, productive day-one experience.

Reduce Costs

Unifying shared services on a single platform creates significant value and lowers administrative burden, computing costs, as well as license and maintenance. Approximately 70 percent of our enterprise customers have seen great returns by rolling out services and applications beyond core ITSM.

IT Service Management

Cherwell® Service Management is our flagship service desk product and IT service management (ITSM) solution. Eleven ITIL® processes, codeless configuration, flexible portals, and powerful dashboards enable IT organizations to improve service delivery and ensure effective operations. Ease of administration and maintenance, limitless extensibility, quick upgrades, inclusive licensing, and a vibrant user community further accelerate time to value, while reducing overall total cost of ownership.

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IT Service Management

HR Service Management

The Cherwell Human Resource Service Management (HRSM) solution provides both case management and employee administration. Streamline and automate HR service delivery for quick and efficient resolutions and more satisfied and productive employees. When on-boarding new employees, HR staff can easily set up and manage associated tasks, coordinating across multiple departments with all the necessary information, training, tools, rights, and access in the shortest possible time.

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HR Service Management

Project & Portfolio Management (PPM)

Cherwell Project & Portfolio Management delivers demand, portfolio, project and resource management capabilities. This powerful solution helps you select the right projects, improve cross-project visibility, and optimize your resource utilization, ultimately delivering improved project outcomes. It is a perfect solution for organizations that currently use a combination of adhoc tools for project management and want to improve their PPM maturity or for enterprises not getting the expected value from their legacy PPM solution.

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Project and Portfolio Management

Information Security Management

The Cherwell Information Security Management System (ISMS) solution allows security teams to manage multiple security and governance, risk, and compliance (GRC) processes from within the Cherwell platform. The solution leverages features such as the Configuration Management Database (CMDB) and life cycle processes to track critical security aspects related to the systems in your environment. Pairing this approach with the ability to align the security program with industry standards such as FedRAMP:2014, ISO 27001:2013, GDPR, and ISO 9001:2015 allows you to incrementally improve your overall security posture.

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Security Management

Facilities Service Management

Cherwell's Facilities Management solution offers facilities teams the ability to scale to meet the needs of the business by automating workflows related to day-to-day work orders, work assignments, maintenance tasks, and facilities-related projects. Work items and requests can be initiated by end users, department members, and project teams, as well automatically based on recurring schedules. An intuitive facilities portal is available for users to quickly request services or report problems in the physical environment. The facilities solution is also frequently extended to support fleet management.

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Facilities Service Management

"With Cherwell Service Management, we re-invented our service desk and drove tremendous global growth in three years. There’s not a chance that we could have gone global with our previous solution." - David Reneer, B/E Aerospace