HR Service Management
Streamline and Optimize HR Processes and Workflows
In today’s digital world, employees expect HR to deliver real-time, on-demand services—but that’s easier said than done. Cherwell HR Service Management enables organizations to streamline and automate HR service delivery for quick and efficient case management and on-boarding, along with a self-service portal for better and more productive employee service experiences.
Key Capabilities and Features
Automate internal on-boarding processes and integrate with other department workflows to make new hire transitions easy and efficient.
Increase HR staff productivity by resolving the majority direct employee inquires through the HR self-service portal.
Provide employees with easy access to information on their employment, benefits and company culture.
Simplify Employee Onboarding and Transitioning
With Cherwell’s HR Employee Administration solution, HR can easily set up and manage all tasks associated with employee lifecycle events, coordinating across multiple departments with all the necessary information, training, tools, rights, and access in the shortest possible time. As a result, you’ll drastically improve efficiency and instantly provision HR services that support employees from day one.
Improve Case Management with Automation and Self-Service
Cherwell HR Case Management manages the employee request process from start to finish. Not only does HR Case Management document all transactions, providing a complete audit trail of employee communication with HR, it also creates accountability, provides task ownership, and ensures consistent and timely HR service delivery.
Give Employees Instant Access to HR Services
Cherwell empowers HR organizations to offer a single self-service portal for employees to find relevant HR information, fill out forms, view alerts and articles, and submit and track cases when they need help. This powerful self-service experience improves employee satisfaction and HR productivity, significantly reducing the amount of time spent triaging, routing, and completing service requests—all while lowering administrative costs.
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HR Service Management Solution
Cherwell HR Service Management (HRSM) is new purpose-built HR Service Management solution which combines HR Case Management and HR Employee Administration. Our HRSM solution is designed to provide a consumer‑like service experience and increase HR productivity and employee satisfaction.