Industry Solutions
Smarter service management solutions for every industry – including yours.
The needs and challenges of your business are unique, and so should your approach be to modernizing the service experience. Here at Cherwell, we understand the digital demands of your industry – just take it from our customers. Leverage our platform to improve IT operational maturity and efficiency, transform your user experience and boost productivity, and drive results throughout your entire organization.
Featured Customers
"Customer self-service, the knowledge base, customer satisfaction surveys, and data availability has been a transformational shift on our university campus, contributing to a much higher satisfaction rating of our support unit as a whole."
- IT Director
"What really stood out for us about Cherwell Service Management is the tool’s incredible flexibility.”
- Mr. Txema Taboas - IT Systems Manager, Semantic Systems
"Cherwell delivers ease-of-use, configurability, and flexibility for us to respond quickly to HIPAA requirements.”
- Rick Miller, Director of Information Systems
Manufacturing
Whether constructing airplanes and furniture or making breads and soaps, manufacturers face numerous challenges every minute of every day that could impact a final product. Cherwell provides a detail-oriented solution that can accommodate its complex nature — and simplify it.
Healthcare
Rapid innovations in healthcare technology are changing the nature of service delivery for modern hospitals and health systems. With Cherwell’s automated, collaborative, secure, and regulation-friendly service management platform, your IT team can keep pace with the advanced technology and front-line staff you support—contributing to your organization’s mission of delivering the best possible patient care.
Financial Services
The world of finance changes by the minute. From evolving compliance mandates, to cybersecurity and disruptive technologies, financial businesses – including banks, insurance agencies, and brokerages – are facing increasing micro and macro challenges. With Cherwell as your institution’s unwavering service management and delivery foundation, you can gain unparalleled visibility over complex IT environments, the ability to rapidly evaluate changing needs, and the means to quickly meet them.
Higher Education
Today’s students are digital natives, and academic institutions demand nothing short of complete digital transformation. Leverage Cherwell’s codeless, scalable, affordable, and easy-to-use platform to earn top marks from those you serve – from students, faculty, and staff to alumni and parents.
State and Local Government
Cherwell recognizes the challenges presented by today's quickly evolving technologies and tightening budgets that make it hard to modernize service delivery at the federal, state, and local levels. Innovate faster, maintain governance (or control) and compliance, reduce costs, and promote engagement with our tried and true, simple, yet flexible centralized platform.
Managed Service Providers
Most MSPs are on a quest to develop new revenue streams and win new customers by investing in service delivery over the next 3 to 5 years. Cherwell can help your company extend its service desk capabilities with our 100+ pre-built, standardized mApps (Mergeable Applications). Your sales efforts could better accommodate customers with cloud, hosted, or on-premises options if you deploy one of our integrated packs for cloud services, such as those from AWS and Microsoft Azure.
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ITSM Peer Report: Creating a More Connected Campus
Learn from IT leaders at four universities how they use Cherwell ITSM to elevate service delivery and transform the digital experience for students, faculty, and staff across their campuses.
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Infographic: The Cherwell Difference
Research group Info-Tech recently assessed the ITSM software options. Take a look at this infographic to discover why Cherwell is consistently a top performer when it comes to product quality, feature diversity, administrative ease, and overall value.
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Case Study 2 min
State of Oklahoma
The State of Oklahoma’s Office Management and Enterprise Services (OMES) department put out an RFP for a new ITSM solution. They had been trying to use their existing solution to serve all of their IT needs, but encountered challenges because updates could not be made quickly, reporting was non-existent, and they didn’t have tools for Change Management workflows.
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The Critical Link Between ITSM and Healthcare Delivery
Learn how six healthcare service desk teams use ITSM to support better patient care and improve the health of their own IT service delivery.
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