Industry Solutions Overview
Make work flow.
Smarter service management solutions for every industry – including yours.
The needs and challenges of your business are unique, and so should your approach be to modernizing the service experience. Here at Cherwell, we understand the digital demands of your industry – just take it from our customers. Leverage our platform to build the right work flows for your business, elevate your user experience, and accelerate digital transformation throughout your entire organization.
Featured Customers
"Customer self-service, the knowledge base, customer satisfaction surveys, and data availability have raised our clients’ abilities to be effective in their jobs, relying less on the help desk itself. It has been a transformational shift on our university campus, contributing to a much higher satisfaction rating of our support unit as a whole."
- IT Director
"What really stood out for us about Cherwell Service Management is the tool’s incredible flexibility.”
- Mr. Txema Taboas - IT Systems Manager, Semantic Systems
"Cherwell delivers ease-of-use, configurability, and flexibility for us to respond quickly to HIPAA requirements. Our experience with Cherwell Software and REM Solutions was 10 times better than the average customer service from our previous vendor.”
- Rick Miller, Director of Information Systems
Higher Education
Today’s students are digital natives, and academic institutions demand nothing short of complete digital transformation. Leverage Cherwell’s codeless, scalable, affordable, and easy-to-use platform to earn top marks from those you serve – from students, faculty, and staff to alumni and parents.
State and Local Government
Cherwell recognizes the challenges presented by today’s quickly evolving technologies and tightening budgets that make it hard to modernize service delivery at the federal, state, and local levels. Innovate faster, maintain governance (or control) and compliance, reduce costs, and promote engagement with our tried and true, simple, yet flexible centralized platform.
Read how government agencies are using Cherwell to modernize their service operations.
Healthcare
Rapid innovations in healthcare technology are changing the nature of service delivery for modern hospitals and health systems. With Cherwell’s automated, collaborative, secure, and regulation-friendly service management platform, your IT team can keep pace with the advanced technology and front-line staff you support—contributing to your organization’s mission of delivering the best possible patient care.
Managed Service Provider
Most MSPs are on a quest to develop new revenue streams and win new customers by investing in service delivery over the next 3 to 5 years. Cherwell can help your company extend its service desk capabilities with our 100+ pre-built, standardized mApps (Mergeable Applications). Your sales efforts could better accommodate customers with cloud, hosted, or on-premises options if you deploy one of our integrated packs for cloud services, such as those from AWS and Microsoft Azure.
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Case Study 2 min
University of New Mexico
University of New Mexico's goal of unifying all existing IT on campus required breaking down silos that had developed over time. The desktop team, the server team, the network team, and others had grown apart, and a single unified solution was expected to glue them back together with better knowledge sharing between teams.
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Ebook 7 min
IT Service Management Goes to School
In this eBook, developed exclusively for IT leaders within Higher Education, eight universities share the impact of their ITSM solutions, which allow their teams to to quickly implement budget-friendly initiatives, innovate on behalf of students, support renovations and expansion, and do more with less.
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Case Study
Santa Clara County
The County of Santa Clara utilizes Cherwell Service Management and SaaS hosting to make work flow for over 9,000 employees and even more residents in the local county. As a brand new Cherwell customer, SCC is excited to continue their journey with Cherwell.
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Case Study 2 min
Seattle Cancer Care Alliance
Seattle Cancer Care Alliance's outsourced IT service desk operated adequately, but a desire for financial savings, enriched customer relationships, and improved HIPAA compliance drove SCCA to seek out another solution.
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