ITSM for Healthcare
Innovative service management for better patient-centered care.
Healthcare systems are facing more complexity than ever before. Meet new and day-to-day challenges with Cherwell to deliver better patient care.
See how Seattle Cancer Care Alliance is using Cherwell to take their patient care to the next level.Watch the Video
Optimize Budget and Lower Ownership Costs
Lower your Total Cost of Ownership (TCO) with a best-in-class, no-code platform. Outsmart clinical service disruptions, collaborate and plan changes, detect and prevent collisions - without help from developers, repeatably. Create your ideal workflows in just days with 11 built-in, PINK-verified ITIL best practices and processes. Achieve faster time to value and reduce overhead, allowing you to reinvest time and money saved into other strategic patient-centered initiatives.
Redefine the Patient — and Staff — Service Experience
Increase retention of physicians and nurses by providing a best-in-class service experience. Elevate the patient experience by helping medical staff do what they do best - focus on delivering the best care possible. Onboarding and offboarding can be a breeze with a solution so easy to use that anyone can log a change. Robust self-service portals for every kind of user boosts technology adoption and concurrent licensing makes 24/7, cost-effective support possible.
Centralize Knowledge to Transform Collaboration
Break down silos and enhance communication throughout your entire healthcare system with a single source of truth. Gain new visibility into the upstream and downstream impact of devices and applications with Cherwell’s CMDB so you can strategically plan changes and quickly resolve issues. Effectively manage medical device, registration, billing, EHR/EMR systems, network, server and infrastructure devices details and inventory that support patient care with asset management. And keep data up-to-date and systems connected with flexible integrations and over 115 mergeable applications (mApps). This unparalleled extensibility means you can deliver service beyond medical staff and support groups like HR, security, payroll, employee wellness, and more.
Stay Informed, Stay Compliant, Stay Agile
Become a more proactive IT department that empowers better business decisions, trickling down to even better patient care. Keep track of medical license validity, continuing education requirements, mandatory trainings from security to general workplace procedures, and more across physicians, nurses, and staff. Stay on top of Joint Commission accreditation, EHR rollout progress, software upgrades, and more across your healthcare system. Leverage encrypted fields for temporary storage of PHI to resolve EMR-related incidents rapidly. Enterprise Service Management (ESM) paired with platform intelligence and controls enable you to rapidly respond to compliance audits or adapt to any regulation changes that come your way.
Key Capabilities & Features
Implement your ideal workflows in days rather than months with our easy-to-use visual builder.
Make on-boarding and off-boarding a breeze by empowering everyone physicians and nurses to self-serve.
Optimize resources and shifts with a better user to license ratio.
Keep your systems up-to-date and connected with help from over 115 prebuilt Mergeable Applications (mApps).
Governing risk and compliance is never easy, but having a unified framework and dashboard can improve efficiency and control.
Extend support across your institution with service management solutions for every group, from Facilities to Security, HR, and more.
"Patient care is always our top priority. Our department has always had a full recognition of the purpose our services fulfill. The implementation of Cherwell means we can build better, more cost-effective solutions which, in turn, allow everyone to invest in and focus on higher-value activities that result in higher quality care." - Dan Sisto, Information Service and Support Manager of Client Service, Atlantic Health System
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The Low Code Imperative for Healthcare IT
In this eBook, you will read how low-code software solutions let you maintain, administer, and build the functionality that meets your business goals. You will also look how to reduce your reliance on costly programmers, eliminate the need for clunky change processes, and decrease the cost of solution upgrades.
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The Critical Link Between ITSM and Healthcare Delivery
Learn how six healthcare service desk teams use ITSM to support better patient care and improve the health of their own IT service delivery.
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Multiple critical applications did not integrate well with their IT service management tool, and configuration difficulties left the AHS team time fighting fires related to the tool instead of fulfilling its service delivery initiatives. IT was unable to optimize its own processes, much less be proactive in creating the solutions they aspired to provide.
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