Deliver A+ IT Service Management

Your students, faculty, and staff demand digital transformation more than ever before. Help your institution make the ITSM grade with Cherwell’s affordable, flexible, scalable, and easy-to-use platform.

See how Texas Christian University is using Cherwell to elevate their student experience.

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Key Capabilities & Features

Codeless Platform
Codeless Platform

Decrease total cost of ownership, with the ability to implement, upgrade, and customize without help from developers.

Self-Service Portal
Self-Service Portal

Reduce requests by empowering everyone – students, faculty, staff, alumni, parents – to self-serve.

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ITIL Processes

Increase efficiency with 11 built-in PinkVERIFIY™-certified processes and features.

Knowledge Management
Knowledge Management

Enable self-education with a library containing answers to the most frequently asked questions.

Concurrent Licensing
Concurrent Licensing

Save money without sacrificing service with no extra cost for portal users.

Supercharge productivity and efficiency

Say goodbye to disparate data and systems. Improve collaboration and project outcomes with a comprehensive, automated, and centralized platform that allows you to build streamlined workflows and provides unprecedented visibility into project progress. Create even more synergies with OOTB integrations and over 175 mergeable applications.


Demonstrate quick time to value

Customize, upgrade, and repeat without help from developers. Get up and running in days rather than months with simple configuration and easy customization that flexes and scales with you. With your ideal workflows in place you can make an impact fast, plus your team can start work on other strategic projects quickly.

Make everyday users ‘fans’

Whether it’s students, faculty, staff, alumni, or parents that you’re servicing, you can improve usability and adoption by meeting them on their terms and empowering self-service. Set up easy-to-use self-service portals that route the right requests to the right team, allowing you to resolve issues faster than ever before.


Increase your bottom line

What you see is what you get. With concurrent licensing, your department can service new first-years and adapt to student employee turnover at no extra cost for portal users. And with decreased total cost of ownership, you can save time, money, and energy that you can reinvest in other key initiatives for your institution.

"Cherwell Service Management has made my team’s work easier, exactly what a good tool should do. We finally have a product that meets the needs of all of our organization's service areas, with a balance between capability, configurability and usability" - Steve Covi, IT Service Center Manager, Curtin University