Deliver A+ IT Service Management
Your students, faculty, and staff demand digital transformation more than ever before. Help your institution make the ITSM grade with Cherwell’s affordable, flexible, scalable, and easy-to-use platform.Request a Live Demo
Key Capabilities & Features
Enable self-education with a library containing answers to the most frequently asked questions.
Concurrent LicensingSave money without sacrificing service with no extra cost for portal users.
Supercharge productivity and efficiency
Say goodbye to disparate data and systems. Improve collaboration and project outcomes with a comprehensive, automated, and centralized platform that allows you to build streamlined workflows and provides unprecedented visibility into project progress. Create even more synergies with OOTB integrations and over 175 mergeable applications.
Demonstrate quick time to value
Customize, upgrade, and repeat without help from developers. Get up and running in days rather than months with simple configuration and easy customization that flexes and scales with you. With your ideal workflows in place you can make an impact fast, plus your team can start work on other strategic projects quickly.
Make everyday users ‘fans’
Whether it’s students, faculty, staff, alumni, or parents that you’re servicing, you can improve usability and adoption by meeting them on their terms and empowering self-service. Set up easy-to-use self-service portals that route the right requests to the right team, allowing you to resolve issues faster than ever before.
Increase your bottom line
What you see is what you get. With concurrent licensing, your department can service new first-years and adapt to student employee turnover at no extra cost for portal users. And with decreased total cost of ownership, you can save time, money, and energy that you can reinvest in other key initiatives for your institution.
"Cherwell Service Management has made my team’s work easier, exactly what a good tool should do. We finally have a product that meets the needs of all of our organization's service areas, with a balance between capability, configurability and usability" - Steve Covi, IT Service Center Manager, Curtin University
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Cherwell Service Management is helping the IT team at Western Carolina University support the school's long-terms goals, while students, staff, and faculty all appreciate the addition of the self-service portal.
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Texas Christian University
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London School of Economics
The LSE is home to more than 10,000 students and 3,300 staff, placing considerable demand on its IT service management team. However, as the university continued to expand in scope and complexity, its support team looked for new solutions to overcome the inflexible and outdated service management tools.