ITSM for Managed Service Providers
Elevate Your Tiered Service Delivery
Your customers look to you to help them provide integrated and ubiquitous workplace services and increase their digital dexterity. Through serving MSPs worldwide Cherwell understands that your initiatives involve:
- Automating manual processes
- Supporting industry standards and best practices, such as ITIL, SOC, and ISO
- Consolidating and integrating key systems in the service delivery value chain
- Improving customer satisfaction and retention
- Creating new revenue streams
- Reducing total cost of ownership
Address these initiatives with Cherwell’s flexible and comprehensive service desk verified for eleven ITIL® processes. Our platform enables your team to build new, differentiated services, requests, and reports and automate workflows with ease – and without costly programming resources or subscription fees.Request a Live Demo
Improve technology and tools
Are legacy, resource-heavy systems hard to use or inadequate? Replace or augment these existing tools and automate more processes with Cherwell’s easy-to-use-service platform.
Cherwell’s One-Step™Actions expedite password resets, request or change approvals, incident management, and employee onboarding. And with 100s of OOTB reports and dashboards, you can more easily configure and customize services. Plus, with Cherwell’s knowledge base you can build custom content for users across business units and clients.
Differentiate and automate services
Many MSPs are winning new customers through differentiated services, including the automation of security, HR and facilities management. However, enabling faster delivery and “flow” of these new services and releases from development to production can be challenging.
Cherwell’s Mergeable Applications (mApps) --- 100+ pre-built, standardized, third-party integrations, enhancements, and solutions that extend service desk capabilities --- can help you to innovate more rapidly. Plus, orchestration packs for cloud services and management solutions, also facilitate initiatives to offer tailored ITSM as-a-service.
Optimize cost envelope
The challenge to optimize IT is never-ending and becoming increasingly complex with disparate software-licensing models and hard-to-find developer resources. Efforts are focused on evaluating license terms, avoiding subscription cost increases, using developer time wisely, and rationalizing applications.
Cherwell’s all-inclusive, concurrent licensing model allows choice among owning licenses, paying annual maintenance, or paying as you go in a subscription model. There is no charge for end user access to portals, and no reporting or analytic software required.
Key Capabilities & Features
Increase efficiency with 11 built-in PinkVERIFIY™-certified processes and features.
Automate simple and complex workflows, common actions, and routine tasks to increase operational efficiency.
Extend your solution with prebuilt Mergeable Applications (mApps) that can be quickly applied to your system.
Provide a personalized set of AWS cloud services and templates right from our self-service portal.
Save money without sacrificing service with no extra cost for portal users.
Decrease total cost of ownership with the ability to implement, upgrade, and customize without help from developers.
"What really stood out for us about Cherwell Service Management is the tool’s incredible flexibility." - Mr. Txema Taboas - IT Systems Manager, Semantic Systems
You might also be interested in
Solution Brief 2 min
Elevate Service Delivery with Flexible and Cost-Effective ITSM for MSPs
The rise of managed service providers (MSPs) has fundamentally changed IT service delivery. Traditional on-premises and resource-heavy systems are increasingly being replaced or augmented with flexible and efficient cloud-delivered managed IT service management (ITSM). Find out how to elevate MSP service delivery with a flexible and cost-effective managed ITSM solution.
Cherwell IT Service Management for MSPs
Cherwell’s Managed Service Provider (MSP) solution is purpose-built and simple to configure out of the box, allowing MSPs to rapidly add and support many companies and their subsidiaries. Find out how to rapidly offer new services and innovations to your customers using a flexible and cost-effective managed ITSM solution.
Analyst Research 7 min
Forrester 2019 Enterprise Service Management Wave™
Read why Cherwell is a leader in Forrester's Wave for Enterprise Service Management 2019, the 15 Providers that Matter Most and How They Stack Up.
Nasstar plc, one of the UK's leading managed IT service providers, has been going through a period of growth through acquisition. As part of this change the company needed to establish a ‘one way of working’ and one platform. In this video, Stephen Peak, Head of Continual Service Improvement at Nasstar, explains how the company turned to Cherwell to help it achieve this.