Industry Solutions

ITSM for Managed Service Providers

Elevate Your Tiered Service Delivery

Your customers look to you to help them provide integrated and ubiquitous workplace services and increase their digital dexterity. Through serving MSPs worldwide Cherwell understands that your initiatives involve:

  • Automating manual processes
  • Supporting industry standards and best practices, such as ITIL, SOC, and ISO
  • Consolidating and integrating key systems in the service delivery value chain
  • Improving customer satisfaction and retention
  • Creating new revenue streams
  • Reducing total cost of ownership

Address these initiatives with Cherwell’s flexible and comprehensive service desk verified for eleven ITIL® processes. Our platform enables your team to build new, differentiated services, requests, and reports and automate workflows with ease – and without costly programming resources or subscription fees.

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Improve technology and tools

Are legacy, resource-heavy systems hard to use or inadequate? Replace or augment these existing tools and automate more processes with Cherwell’s easy-to-use-service platform.

Cherwell’s One-StepActions expedite password resets, request or change approvals, incident management, and employee onboarding. And with 100s of OOTB reports and dashboards, you can more easily configure and customize services. Plus, with Cherwell’s knowledge base you can build custom content for users across business units and clients.

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Differentiate and automate services

Many MSPs are winning new customers through differentiated services, including the automation of security, HR and facilities management. However, enabling faster delivery and “flow” of these new services and releases from development to production can be challenging.

Cherwell’s Mergeable Applications (mApps) --- 100+ pre-built, standardized, third-party integrations, enhancements, and solutions that extend service desk capabilities --- can help you to innovate more rapidly. Plus, orchestration packs for cloud services and management solutions, also facilitate initiatives to offer tailored ITSM as-a-service.


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Optimize cost envelope

The challenge to optimize IT is never-ending and becoming increasingly complex with disparate software-licensing models and hard-to-find developer resources. Efforts are focused on evaluating license terms, avoiding subscription cost increases, using developer time wisely, and rationalizing applications.

Cherwell’s all-inclusive, concurrent licensing model allows choice among owning licenses, paying annual maintenance, or paying as you go in a subscription model. There is no charge for end user access to portals, and no reporting or analytic software required.

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Key Capabilities & Features

ITIL Processes
ITIL Processes

Increase efficiency with 11 built-in PinkVERIFIY™-certified processes and features.

One-Step™ Actions
Workflow Automation

Automate simple and complex workflows, common actions, and routine tasks to increase operational efficiency.

Mergeable Applications
Mergeable Applications

Extend your solution with prebuilt Mergeable Applications (mApps) that can be quickly applied to your system.

AWS Integration
Amazon Web Services

Provide a personalized set of AWS cloud services and templates right from our self-service portal.

Concurrent Licensing
Concurrent Licensing

Save money without sacrificing service with no extra cost for portal users.

Low-Code Development
Low-Code Development

Decrease total cost of ownership with the ability to implement, upgrade, and customize without help from developers.

"What really stood out for us about Cherwell Service Management is the tool’s incredible flexibility." - Mr. Txema Taboas - IT Systems Manager, Semantic Systems

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