Industry Solutions
ITSM for Manufacturing
A true service delivery machine for more innovative and resilient production.
The art of manufacturing demands a detail-oriented solution that can accommodate its complex nature — and simplify it — as well as the agility and flexibility it needs to meet market demands quickly without increasing the bottom line. Cherwell can help maximize the value of your operations not only in IT, but across your entire operation.
See how BAM is using Cherwell to revolutionize their manufacturing operations.
Watch the Video
Faster Results, Lower Overhead
Modernize your approach to service management with a no-code, scalable platform that can accommodate your current and future needs, no matter your growth. Create and automate your ideal workflows in just days instead of weeks with a platform that has 11 built-in PINK-verified ITIL best practices and processes that can help you operationalize Incident Management, Asset Management, and more. Outsmart any service disruptions, outages, and upgrades, and lower your Total Cost of Ownership (TCO) with our easy-to-use platform without the need for help from developers.
Improve User Experience = Improve Margins
Free up staff to focus on doing what they do best with slick self-service. Out-of-the-box self-service portals and ESM solutions, including ITSM, HRSM, PPM, Facilities, and Security, allow you to deliver a globalized service management experience quickly. Boost technology adoption while making the onboarding and offboarding process a breeze with a smooth and catered self-service experience. Easily extend support to other groups like Logistics, Facilities, Sales, Marketing, Security, Finance, HR, and more for innovation beyond the shop floor. Optimize your 24/7 support with concurrent licensing at no extra cost to portal users.
Stay Connected from Start to Finish
Connect and truly streamline your operations with a centralized source of truth. The flexibility to integrate rapidly with key systems including Enterprise Resource Planning (ERPs), Manufacturing Execution (MES), Quality Management (QMS), and Customer Service (CS), alongside over 175 mergeable applications help you keep data up-to-date and systems talking to each other round-the-clock — for true IoT enablement. Say goodbye to disparate data or siloed teams and say hello to a truly unified company talking the same language and working towards one goal, from the front office to the shop floor.
Make Better Business Decisions
Empower smarter decision-making with increased visibility and transparency. Sophisticated reporting dashboards provide real-time and actionable insights regarding more than just service delivery and asset inventory, but software upgrades, compliance requirements, governance policy controls, predictive maintenance, partner, vendor, and customer statuses, and more. Leverage these new and useful KPIs for expanded and consistent data that allow you to mitigate risk for safer work environments, keep on-schedule, minimize downtime, and improve operational resilience.
"Some of the challenges we’re facing at the moment is we’re 11 operating group companies. We’ve got different language barriers to overcome and different maturity levels as well. We’re going through a whole business transformation at the moment to become one BAM. Having a top-quality portal that can be produced is vitally important to us moving forward, and also the integration with other services within our business such as HR or Facilities." - Andy Palmer, IT Support Manager & Caroline Pears, IT Project Leader, BAM
You might also be interested in
Case Study
Kingspan Insulation
Read how Kingspan, the global leader in high performance insulation and building envelope solutions, has turned to Cherwell for a cutting edge, responsive and cost efficient service desk, ticket handling for its 2,500 IT users and a comprehensive IT asset management system.
Read more
Case Study
Heidelberg Cement
Sascha Wind talks about Heidelberg Cement's greatest challenge and how they use Cherwell to help pave the way for their 950 IT employees to improve efficiencies through automated processes.
Read more
Case Study 2 min
Hollister Incorporated
Learn how this customer consolidated to a single solution in hopes they could provide reduction in ticket numbers, self-service offerings and single global offering for regional service desks in the US, Europe, India, and Australia.
Read more
Case Study
Francotyp-Postalia
With a company history spanning more than 97 years, FP possesses a unique DNA in the areas of actuating elements, sensor systems, cryptography and connectivity. In this video find out how Francotyp Postalia utilizes Cherwell Software to make workflow by improving processes and deliver business results. (Video in German. Subtitles coming soon)
Read more
The Gartner 2020 Magic Quadrant is now available
Enable Your Remote Workforce
Improve IT efficiency, increase business continuity, and deliver productive experiences for your work-from-home employees
Get Cherwell’s industry-leading tips, guidance, and case studies for better serivce management to help your business deliver, right in your inbox.