Meet ITSM That's Easy to Use, Configure, and Maintain
IT Service Management

IT Service Management That's Easy to Use, Configure, and Maintain

Support Your Business with Flexible, Feature-Rich ITSM

Cherwell Service Management is a comprehensive service desk verified for eleven ITIL® processes. But its real power is its flexibility. With Cherwell, you can rapidly meet changing and growing demands across the organization, from IT to Facilities, HR, and beyond—all with fewer headaches and lower costs.


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Key Capabilities & Features

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IT Service Desk

Upgrade to a powerful service desk with integrated processes built on a common platform with a shared CMDB.

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ITIL Processes

Benefit from the eleven most commonly used ITIL® processes, all verified in Cherwell Service Management.

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Incident and Request Management

Submit requests for goods and services, report issues, and check status. Handle associated tickets, fulfilling requests and remediating incidents.

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Change Management

Simplify configuration and improve the experience of one of the most challenging-to-implement ITSM processes.

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Configuration Management

Improve ITSM processes by centrally managing configuration items, utilizing associated information, and visualizing relationships.

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IT Asset Management

Track and manage the life cycle of hardware and software assets supported by the service desk.

Deliver Exceptional IT Service and Support

Cherwell Service Management offers a comprehensive platform for meeting your most pressing business demands. It enables you to automate process workflows, supporting tasks, and related approvals based on industry best practices so you can increase employee productivity and improve IT staff efficiency. Plus, Cherwell makes it easy to extend your service desk capabilities on your own or with pre-built integrations from the mApp (merge-able application) Exchange.

Deliver Exceptional IT Service and Support

Improve Visibility, Accountability, and End-User Satisfaction

Cherwell Service Management delivers the perfect balance of speed, simplicity, and power. Easy drag-and-drop configuration of service portals, dashboards, reports, forms, and workflow automations enables end-user self-sufficiency, faster and more effective ticket handling, and greater visibility and accountability. You can deploy Cherwell quickly for almost immediate results, then maintain and administer the platform seamlessly for fast, flexible service management that starts on day one and grows with your business.

Improve Visibility, Accountability, and End-User Satisfaction

Deploy Quickly and Easily for Immediate Results

With Cherwell, the choice is yours: deploy quickly with Cherwell Software-as-a-Service (SaaS) in the public cloud, run the platform on-premises for increased control, or choose from multiple managed service providers (MSPs) to host for you. No matter what, you benefit from comprehensive, sophisticated IT service management without the headaches of more heavyweight solutions. If your business requirements change, no problem. Cherwell lets you switch quickly and easily between SaaS and on-prem if and when required.

Deploy Quickly and Easily for Immediate Results

Reduce Costs with Concurrent, Inclusive Licensing

IT is under tremendous pressure to reduce costs while improving service delivery. Cherwell helps you achieve both these objectives with a concurrent (shared) licensing model that provides more flexibility and less expense. Customer-friendly, inclusive licensing means that portal users, manager approvals, password resets, and other automations and integrations do not require additional licenses. Automation of common tasks, combined with ease of administration and maintenance, further reduces professional services costs and implementation times.

Reduce Costs with Concurrent Licensing
Atlantic Health Systems

"The implementation of Cherwell means we can build better, more cost-effective solutions which, in turn, allow everyone to invest in and focus on higher-value activities that result in higher quality care." - Dan Sisto - Information Service & Support Manager at Atlantic Health Systems