Application Dependency Mapping

Minimize IT Infrastructure Risk and Improve Change Outcomes

Every day your team initiates changes to your IT infrastructure that are intended to positively impact the business. But without a clear understanding of the relationship among infrastructure components, you lack crucial visibility that prevents repeated and expensive service outages that are detrimental to productivity, your reputation, and efforts to contain costs. Cherwell's configuration management database (CMDB) provides the IT service view you need, and our application dependency mapping—made possible through partnership with FireScope—reveals critical inter-dependencies that enable you to minimize risk, inform decision-making, and improve change success rates.

IT Service Management

Key Application Dependency Mapping Benefits

  • Improve change control: Develop a better overall understanding of your IT environment, so as to minimize the consequences of uninformed change to infrastructure components.
  • Ensure accuracy: Obtain real-time, automated updates that offer reliable information for intelligent decision making.
  • Reduce unplanned outages: Understand the impact any given change will have on related IT services, reducing the chance of costly downtime.
  • Decrease IT workload: With automated, real time application dependency discovery and mapping, you can eliminate countless hours spent manually collecting and creating service dependencies.

"With Cherwell Service Management, we re-invented our service desk and drove tremendous global growth in three years. There’s not a chance that we could have gone global with our previous solution." - David Reneer, B/E Aerospace