IT SERVICE MANAGEMENT
IT Service Desk Software
Transform your IT Service Delivery and Support
With comprehensive ITIL® process coverage and a full suite of features, Cherwell® Service Management software advances your service desk's efficiency and provides an extraordinary omni-channel customer experience — at a price your organization can afford.
With Cherwell’s truly codeless design, you can be more responsive to the business, take the pain out of upgrades and maintenance, and configure the system exactly the way you want in a matter of days—not months—and without the need for costly development resources.
Comprehensive ITIL Process Support
Cherwell has earned PinkVERIFY™ certification for eleven IT Infrastructure Library (ITIL) processes, including Incident Management, Change Management, Problem Management, Configuration Management, Knowledge Management, Service Catalog, and more.
Cherwell ITIL service desk software enables you to automate, modify, and report on the ITIL processes that keep your help desk running smoothly. (IT Infrastructure Library® and ITIL® are registered trademarks of AXELOS. PinkVerify™ is a trademark of Pink Elephant, an internationally recognized ITSM tool assessment service.)
IT Ticket Handling
Cherwell Service Management offers powerful workflow and task automation that goes far beyond traditional IT trouble ticketing software. Using Cherwell’s powerful workflow automation, IT organizations can automate repetitive and complex tasks, reducing labor intensity and optimizing costs. Automate ITIL Request Fulfillment and improve Incident Management, and efficiently manage requests and issues with full view of the IT environmental and organizational context. Ensure your service desk team can honor service level agreements and achieve business outcomes.
Modern, Customizable IT Self-Service Portal
Improve customer satisfaction and increase end-user self-sufficiency with a modern IT self-service portal. With Cherwell service desk software, you can set up multiple, localized, easy-to-use web portals to service different customer roles or functions and deliver a personalized experience—all powered by a responsive ITIL-based service catalog. Configuration and customization is easy with codeless drag-and-drop graphical tools, and you can even integrate dashboards, reporting, and actions—including approvals—into your portal(s) for managers and executives—without consuming additional software licenses.
Integrated IT Asset Management
On-Premises or Cloud-Based Deployment
Intuitive Help Desk Reporting & Dashboards
Streamlined SLA Management
Easy Integration with Third-Party Software
""We found a sweet spot. Cherwell Service Management is a fully functional, configurable, and scalable ITSM solution that exceeds the capability of many more expensive solutions on the market today."" - Jameel Qazi, IT Business Support Manager at Ent Federal Credit Union
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