Native Support for ITIL Change Management
Get up and running quickly and reduce labor intensity with out-of-the-box automation of key ITIL Change Management processes.
Easy Customization of Change Management Processes
Rapidly customize Incident Management and other ITIL processes to meet your needs using Cherwell's codeless design—no scripting or programming required, and your modifications won't break when you upgrade from one version to the next.
End-to-End View of the IT Change Life Cycle
Use convenient change forms log, edit, and track change records, for a holistic view of the entire IT Change Management process.
Visualization of Relationships and Dependencies
Anticipate impact and mitigate risk of change by viewing related incidents and problems, affected Configuration Items, and journal entries.
Easily configure notifications to key stakeholders when change record statuses change.
IT Change Management Dashboard
Out-of-the-box dashboard that intuitively organizes critical Change Management metrics into a single control panel.