Both individuals and software tools can achieve ITIL verification/certification.
ITIL Certification for Individuals
Axelos, the entity that owns ITIL, accredits training and examination institutes. Individuals can be certified at Foundation, Practitioner, Intermediate, Expert, and Master levels. Upon passing exams at different levels, examinees are awarded corresponding ITIL pins. Understanding the basics of ITIL is valuable for IT professionals at all levels. It will not only boost one's professional qualifications, but it will help them apply logical steps and relationships to IT service delivery processes.
There are several accredited training organizations who offer ITIL certification/training for individuals, including (but not limited to):
ITIL-Verification for Software
Using ITIL-verified software builds a strong connection between business needs and the processes necessary to deliver business services. When these services and needs are aligned, customer satisfaction increases, productivity and efficiency increase, costs decrease, and service and process scalability are improved. Software applications can be assessed for ITIL compatibility using PinkVERIFY. PinkVERIFY offers ITIL compatibility verifications for up to 16 processes. The verification process can be grueling, as the validation involves documenting process criteria for every aspect of functionality that supports the ITIL processes, a product demonstration, and often reassessments to address any gaps requiring improvements. Once the Pink Elephant consultant confirms the tool meets published criteria, a trademark license agreement is issued and the PinkVERIFY logo can be used by the organization.